Is the best phone to communicate, very useful features.
June 08, 2022
Is the best phone to communicate, very useful features.
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice B-hive to communicate with clients and prospects through the Servicing & Intake Department respectively. Actually, the issues were related to a configuration matter more than to the platform itself, such as line configuration, voicemail, and specific functions for every extension. The scope of our use case is customer service and sales.
- Calls on Hold, it is very useful when we need to verify client's information
- It shows where the calls come from and the option selected by the clients
- The record of the calls is well organized
- The voicemails section is very detailed
- When we have two phone calls at once, we would like to take back a call where it was left off, without that call being kept on mute.
- The delay. Sometimes we see an Inbound call displayed on the screen, but it rings a few seconds later.
- It would be nice if we see the calls placed one next to another and not below.
- Handling all functions needed for our main line
- The extensions
- The personalized configuration
- High ROI
- I don't have access to that specific information, but I can tell it has worked well for the company, improving their communication with the clients and other companies in the same industry as well
- It helps us to improve our operations and to be aware of the valuable use of our own communication tools
I selected Broadvoice because it has many useful and complete features, is well organized, and, more importantly, doesn't act up often. So I think it is more stable and we can rely on them to support our operations.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Broadvoice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No. I'm not involved with the purchase process.
Yes. When setting up my Voicemail. It was not attached to the main line.
They solved my issue right away.
They solved my issue right away.