I like it! If it was terrible, I'd tell you.
August 26, 2022
I like it! If it was terrible, I'd tell you.
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- B-Hive
Overall Satisfaction with Broadvoice
We selected Broadvoice to eliminate an aging in house phone system. I am pleased with the support Ive received over the past four years.
- Uptime is excellent
- Support staff is competent
- Short wait times for assistance.
- Making phones easier to provision
- Admin tools
- Support staff
- Uptime
- Our system has been easy to manage
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Using Broadvoice
29 - All aspects to run an international nonprofit
- Easy to switch out users
- Support is there when needed
- Ease of administration
- Record calls of employee interactions with members
Broadvoice Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We have not purchased anything beyond normal support
I had some issues provisioning a couple of new phones.