Overall Satisfaction with Broadvoice
I personally use Broadvoice for all of my business telephone communication needs. My line rings right to my cell anywhere I am, and this was the primary appeal of this service. I particularly appreciate the ability to forward to another line if I need to, and the convenience of the incoming and outbound personal greetings set to my office hours as I set them. This solves the inconvenience of having to have a set office line at one location... the portability is a must have for us.
- Identifies my caller and gives me the option of saving them as a contact
- Allows me to forward my calls to another line
- Gives me clear, consistent reports on my call usage and trends
- We initially had some difficulties with the response from our very first support rep after we completed our onboarding. I had a few inquiries that were not timely responded to until another rep was assigned to us.
- The incoming calls show up on my phone as chats as well. I'd love to be able to stop that from happening.
- Portability
- Caller ID and ability to save our contacts
- Dashboard functions that make it easy to modify our usage settings temporarily or permanently, if we need to
- Allows for better monitoring of call trends
- Has helped me be able to be mobile and still address my business calls
- Well priced for the features we need and use the most
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Broadvoice Feature Ratings
Evaluating Broadvoice and Competitors
Yes - Twilio. Most user unfriendly software ever, and customer service even worse.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Gave it a second shot and haven't looked back.
Would keep the same.