Affordable and Easy to Use
June 19, 2023

Affordable and Easy to Use

Luke Holocher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Virtual Contact Center

Overall Satisfaction with Broadvoice

We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us with an inexpensive alternative to the phone system we had and provided us with all new desk phones as well. The keep communication easy inside and outside of the building and their support system is very quick and easy to work with.
  • Support Assistance
  • Quality Phones
  • Ease of Use
  • Mobile app functionality doesn't always work perfectly
  • Voicemail navigation is a little long
  • Desk phones for internal and external communication
  • Turning the mobile app into an extension of the desk phone
  • Affordable
  • The price has allowed us to save a lot of money
  • It's allowed a few remote employees to use their work phone number through their personal phone.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

I've been very impressed by the support center for Broadvoice. Everyone always dreads calling a support line and Broadvoice's is quick and easy to work with. I've never had trouble when calling for help. They were very easy to work with in the initial purchasing process and it was very easy to set up the phones when they went online. They have been very reliable and affordable for us.

Broadvoice Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
Answering rules
8
Call recording
Not Rated
Call park
9
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Online Fax
Not Rated
Voicemail Transcription
7
Mobile app for iOS
7
Mobile app for Android
7
High quality audio
9
High quality video
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Desktop sharing
Not Rated
Live chat
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated