Great Value
July 19, 2023
Great Value
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Virtual Contact Center
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use it daily as our phone service and when we are out of the office to stay connected
- Keeps the office connected while out of the office
- Keeps our phone lines organized
- Good value
- In my opinion, The app is clunky
- In my opinion, It is not easy to transfer from land lines to mobile devices
- I have found I Cannot clear bulk emails
- Taking calls out of the office
- It is a good value and has made our office run more smoothly
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Broadvoice Feature Ratings
Using Broadvoice
5 - Sales and operations
1 - Basic computer skills
- Access office phones will out of the office
- video calls
Evaluating Broadvoice and Competitors
Yes - Standard phone lines from ATT
- Ease of Use
Would look more into the app features
Broadvoice Implementation
- Third-party professional services
Computers Nationwide
Change management was minimal
- none it was a smooth process
Broadvoice Training
- No Training
I would recommend training
Configuring Broadvoice
use your vendor partner for support
No - we have not done any customization to the interface
No - we have not done any custom code
Broadvoice Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I accidentally deleted phone lines and they helped me get it back
Using Broadvoice
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- making calls
- parking calls
- reassign profiles
- transfering calls
Broadvoice Reliability
Integrating Broadvoice
Relationship with Broadvoice
our rate
no we like our vendor