Item: CaptivateIQ
Rating: 8
Author: Drew Hultgren

Use Cases and Deployment Scope

We use CaptivateIQ for our quota-carrying sales rep commission calculations and pay statements. We are processing commission monthly, and implementing Captivate has given us the ability to process pay with accuracy quickly, as well as provide pay statements to our team in a transparent manner. This has solved a plethora of pay friction and eased the time spent on calculations.

Pros and Cons

Ease of use.
Customization
End user transparency.
Historical accuracy & records.

Simplified plan organization and management.
Easier user management.
Individual record locking.

Return on Investment

We've saved at least 5 hours a month on compensation management.
Trust and alignment has increased 10-fold.
We are easily able to recall historical payments and submit records for audit purposes.

Support Rating

I always receive a prompt and helpful response from Captivate Support. They also have worked to ensure we are getting value out of the product and are hitting our intended deadlines as needed.

Alternatives Considered

Spiff, Sales Cookie and Xactly Incent

Spiff is super sleek and a top contender, honestly, though the price point difference between Captivate and Spiff took Spiff off the table quickly for us. Sales Cookie: we used it for a bit as Captivate didn't have a Hubspot integration, but we quickly outgrew the software and needed a more complex solution. Xactly just doesn't have a great user experience and level of customization needed for our plans. All of this to say, Captivate absolutely wins every time on value for cost and functionality compared to other solutions we have vetted.

Key Insights

Do you think CaptivateIQ delivers good value for the price?

Yes

Are you happy with CaptivateIQ's feature set?

Yes

Did CaptivateIQ live up to sales and marketing promises?

Yes

Did implementation of CaptivateIQ go as expected?

Yes

Would you buy CaptivateIQ again?

Yes

Other Software Used

HubSpot CRM, Clari Copilot, LinkedIn Sales Navigator

Likelihood to Recommend

Captivate IQ is well-suited for sales teams of any size. Its ability to handle multiple, complex plan management allows for any amount of reps or level of complexity to be built in, allowing any organization to benefit from its automation and platform. We've changed our plans massively each year, and it is able to handle these changes with ease. It does seem as though it pairs better with SFDC. We use Hubspot, and this works okay, but our integration sometimes lags or needs a heavier lift to adjust.

Easy to use commission software to support plans of any complexity.

Overall Satisfaction with CaptivateIQ