Chorus Review
June 06, 2020
Chorus Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- New Hire Onboarding
- Handoffs & Collaboration / Knowledge Sharing
- Voice of Customer & Disseminating Success Stories
- Great tool for using a prospect's own words against them, call review.
- Love using it to share a positive call with the team, morale boost.
- Feature feedback sharing is a valuable too for working with the PM Team.
- The attempts at ML type feedback, i.e. "objections or risk areas of the call" aren't accurate. The idea is nice though.
- It would be helpful to access the transcript outside of jumping from the point in the audio.
- A few issues with Chorus transcribing the call.
- Reduced ramp time for new reps.
- Quantifiable coaching results.
- Product manager visibility into requests and the context around those requests.
I've used Gong. I know there must be differences, and I'm sure a sales rep from either company could tell me what those are and how I could better leverage their respective tool to get my job done, but honestly, I used both products exactly the same way. Call recording, quote building, internal feature request sharing, etc.
Chorus (or a call recording program like it) should be in every AE tech stack. This sits alongside SFDC, Outreach, Zoom, and Zoominfo on our team.
I found it helpful for onboarding sessions.
Yes, our onboarding team uses Chorus for onboarding sessions and continued customer support.