Chorus Review
June 06, 2020

Chorus Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • New Hire Onboarding
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
  • Great tool for using a prospect's own words against them, call review.
  • Love using it to share a positive call with the team, morale boost.
  • Feature feedback sharing is a valuable too for working with the PM Team.
  • The attempts at ML type feedback, i.e. "objections or risk areas of the call" aren't accurate. The idea is nice though.
  • It would be helpful to access the transcript outside of jumping from the point in the audio.
  • A few issues with Chorus transcribing the call.
  • Reduced ramp time for new reps.
  • Quantifiable coaching results.
  • Product manager visibility into requests and the context around those requests.
I've used Gong. I know there must be differences, and I'm sure a sales rep from either company could tell me what those are and how I could better leverage their respective tool to get my job done, but honestly, I used both products exactly the same way. Call recording, quote building, internal feature request sharing, etc.
Chorus (or a call recording program like it) should be in every AE tech stack. This sits alongside SFDC, Outreach, Zoom, and Zoominfo on our team.
I found it helpful for onboarding sessions.
Yes, our onboarding team uses Chorus for onboarding sessions and continued customer support.
Having a call recording software like Chorus should be apart of every AE's tech stack. For account-based selling or enterprise-level deals, I use it to arm myself with quotes of what different offices, end-users, and stakeholders have said unsolicited across the board about our program, then put that into a "Quotes" PDF. Having that kind of documented internal buy-in is crazy powerful.