Chorus.ai - a sales manager's dream for coaching
Updated July 27, 2021
Chorus.ai - a sales manager's dream for coaching
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Market Intelligence (Competition, Product, Messaging)
Our sales team uses Chorus.ai primarily for coaching via call reviews. We are able to choose calls from top Account Executives and provide them as examples for other reps on the team. We also use the analytics to analyze trends with Account Executives: i.e. are we forgetting to set next steps, how often are we multi threading, etc. This is important as we try to standardize what makes a "good" call and allows us to provide reps with a framework of what great looks like.
- Easy to use platform.
- Tracks helpful data points.
- Would be helpful if each manager could choose criteria to surface a call to them for coaching.
- More accurate analytics.
- Reduced ramp time for new AEs.
- Increased conversion rate.
Chorus.ai links with our Zoom accounts and our Salesforce accounts. This is relatively standard for a call recording tool, I don't wish that it integrated with anything else that it does not currently integrate with.
Chorus.ai has a great sales and success team. They took the time to really understand our needs and use cases. Their product is easy enough to use that we rarely have to reach out to their support team. They have a great help center that empowers Account Executives (users) to find answers themselves vs asking our team.
Evaluating Deal Momentum with Chorus.ai
Take advantage of their wonderful customer success team. Chorus' team is very responsive and helpful in setting up Chorus and making sure that it's accomplishing your goals. Another suggestion is to clearly define what your goals are with chorus and how each role will interact with the tool. This will help you measure success of the tool and make sure there is internal alignment on how Chorus is used.
As a manager, Momentum has been incredibly helpful in illustrating gaps in deals as well as deals that are going well. It serves as an AI function that allows me to better forecast up to my management based on insight about each specific deal. It also helps tremendously with real time coaching in 1:1s as it prompts me with deals to bring up that may be stalled.
Yes, Momentum has helped primarily with forecasting and highlighting deals that may need attention in order to get it over the line. It also helps reps better understand when they should be qualifying deals in or out.
Momentum has helped me achieve more accurate forecasting, more efficient 1:1s and increased win rate
We have not integrated it with our Salesforce CRM but we mostly do forecasting manually outside of our CRM so Momentum has helped tremendously with that
Chorus has been a success among managers because it helps us do our jobs more effectively. As I mentioned previously, having internal alignment on the goals and usage of Chorus is paramount.
I've also learned that if you position the value of Chorus for individual reps, it will increase their adoption of the tool as well.
I've also learned that if you position the value of Chorus for individual reps, it will increase their adoption of the tool as well.