Chorus by ZoomInfo - The software that just keeps on giving
We use Chorus by ZoomInfo for 2 major needs, which is finding contacts within an organization to build business and pipeline and reviewing …
Overview
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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How Chorus by ZoomInfo Differs From Its Competitors
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Video Reviews
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Chorus' Call Recording Allows Call Playback In Order to Help Hold Employees Accountable: User Review
03:02
User Review: Call Recording Through Chorus Works As A Key Tool In Content Recall & Employee Coaching
02:06
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What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chorus by ZoomInfo?
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, helping sales teams to hit their number.
Chorus by ZoomInfo Features
- Supported: Call Processing, Transcript & Recording
- Supported: Deal Inspection
- Supported: Meeting Experience through Meeting Briefs, Meeting Summaries, Trackers
Chorus by ZoomInfo Screenshots
Chorus by ZoomInfo Videos
How MongoDB has cut ramp time and accelerated deal cycles using Chorus.
Chorus.ai can identify any deals that are at-risk in a sales pipeline.
In a few keystrokes, Chorus can be used to filter through conversations and pinpoint relevant information.
With the Chorus.ai by ZoomInfo mobile app, calls can be accessed on the go.
How Chorus Helps to Reduce New Hires Ramp Time
Chorus by ZoomInfo Integrations
- Zoom
- Webex Calling
- GoTo Meeting
- Join.me (discontinued)
- ClearSlide
- BlueJeans Meetings (discontinued)
- RingEX
- ConnectAndSell
- Salesloft
- Talkdesk
- Outreach
- Slack
- Five9
- Skype for Business, now part of Microsoft Teams
- HubSpot CRM
- Google Calendar
- Natterbox
- Dialpad Ai Meetings
- Salesforce Sales Cloud
- InsideSales Playbooks
- Koncert
- Truly
- Meet
- Outlook
- Gmail
Chorus by ZoomInfo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Anywhere |
| Supported Languages | English |
Chorus by ZoomInfo Downloadables
Frequently Asked Questions
Chorus by ZoomInfo is an AI-powered Conversation Intelligence platform that captures & analyzes all customer engagements across phone calls, video meetings, and email, to help teams hit their number.
Reviewers rate Speech-to-Text Transcription and Keyword Detection and Call Recording Playback highest, with a score of 9.4.
The most common users of Chorus by ZoomInfo are from Mid-sized Companies (51-1,000 employees).
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Reviews
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July 30, 2021
Coaching in Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Process Improvements & Change Management
We use Chorus.ai to provide actionable and specific feedback to our sellers. The scorecards and playlists make it possible for our team to onboard and ramp up new AEs quickly. The trackers make it easy to search for key value language as well.
- Call visibility.
- AI searching of transcripts.
- Unclear setup structure.
- Lack of relevant analytic reporting.
- Not all data is available for research.
- Can't export data into a reportable way to Salesforce.
- Can't translate for multi-language teams.
- Reduced ramp time for new AEs.
- Improved discovery call quality.
It's part of the larger sales tech stack. Having worked in call centers in the past, the need for this tool is pretty apparent.
Coaching templates that connect to stage conversion. We can track specific skills to sales outcomes but have to go out of Chorus.ai to do the analysis.
The SEs have always been very helpful. We've had high turnover in the CSM team, but they have all been supportive.
Have clear systems in place and integrate as much as you can. Understand that SFDC picklists are important to the categorization of Chorus calls.
Have multiple training sessions with reps on how to get their calls recorded, there is a lot of user error that contributes to that not occurring.
Have multiple training sessions with reps on how to get their calls recorded, there is a lot of user error that contributes to that not occurring.
We really aren't yet. We have it set up, but the insights don't immediately jump out to anyone who doesn't look at all of them. Its cool to see the flow, but it doesn't really provide action on what can be done to win/save the deal.
As of this moment, it hasn't significantly impacted our deal health. We can see greater numbers of contacts, but the results have to be analyzed to be served to the reps to act upon. We just haven't gotten to the point where that's easy and flows naturally.
While being integrated, it has not served to significantly change reporting because the momentum data doesn't easily combine with salesforce data from other sections. I can see where it is going, but they haven't done enough to push the data collected by chorus back into the reporting structure in SFDC.
Chorus is a great tool for analyzing and listening to calls. Using it for coaching processes has been extremely impactful and delivers meaningful opportunities to drive change within the sales team. It can be hard to convince the team of the benefit at a rep level (aside from note-taking) but it has a large impact on revenue attained.
July 27, 2021
Chorus in short by a first time user.
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Pipeline Visibility & Forecasting Confidence
- Market Intelligence (Competition, Product, Messaging)
- Handoffs & Collaboration / Knowledge Sharing
Chorus is one super useful tool for any sales organization.
It dissects calls, meetings and demos by speaker and/or by type of engagement whether that is a demo or a slide deck.
You can leverage their AI-driven trackers to identify key messaging, metrics and valuable insights to be able to continuously improve on performance and technicques.
It dissects calls, meetings and demos by speaker and/or by type of engagement whether that is a demo or a slide deck.
You can leverage their AI-driven trackers to identify key messaging, metrics and valuable insights to be able to continuously improve on performance and technicques.
- How recordings are broken down is impressive.
- Skimming through recordings is easy and reliable.
- I'd like to be able to share playlists with non-Chorus users.
- Time efficiency in AE to SE handoff.
- Quick Onboarding.
Fits perfectly in tech stack as a powerful sales enablement tool. I have not used a similar tool before though.
Onboarding and improving conversational, demo and presentation skills as well.
Have not engaged support before. Did not need to so far.
Haven't used any similar tool before.
With Momentum, Chorus allows you to understand and deal with each customer differently depending on the relationship intelligence insights offered.
Every customer engagement between calls and email is captured, tracked and accessible via a single view in Chorus and in Salesforce so you get the complete bird view context of your deals.
Various sales organization members get access to customer history for smoother handoffs and knowledge transfers.
Once I am assigned on a deal to assist the AE with, I can track all interactions in terms of emails going back and forth between my team and the prospect and also all past meetings/recordings so I can get an overview of what happened, what is happening now and what needs to be done to successfully reach a positive output for that engagement.
Momentum has allowed us to gain a better view of overall deal health as we are able to better understand the historical context of the deal. Deal risks are instantly pinpointed so that one could analyze, prioritize and coach the sales team on different deal stages and act accordingly.
You get to save a considerable amount of time using Chorus as you are given the ability to skim through meetings and jump right into what matters the most without having to go over the whole course of a recording.
The integration offered between Chorus and Salesforce is a powerful one that enables you to have your customer meetings, including notes, automatically captured, tracked, and added to your Opportunities. The automatically captured data could be used in your reports in Salesforce so you can take advantage of this data to gain more visibility and insight.
You always need to review your work, conversations and activities with prospects in order to get better and improve and Chorus is a brilliant tool that is a must have in any sales organization.
July 27, 2021
Chorus.ai - a sales manager's dream for coaching
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Market Intelligence (Competition, Product, Messaging)
Our sales team uses Chorus.ai primarily for coaching via call reviews. We are able to choose calls from top Account Executives and provide them as examples for other reps on the team. We also use the analytics to analyze trends with Account Executives: i.e. are we forgetting to set next steps, how often are we multi threading, etc. This is important as we try to standardize what makes a "good" call and allows us to provide reps with a framework of what great looks like.
- Easy to use platform.
- Tracks helpful data points.
- Would be helpful if each manager could choose criteria to surface a call to them for coaching.
- More accurate analytics.
- Reduced ramp time for new AEs.
- Increased conversion rate.
Chorus.ai links with our Zoom accounts and our Salesforce accounts. This is relatively standard for a call recording tool, I don't wish that it integrated with anything else that it does not currently integrate with.
Chorus.ai has a great sales and success team. They took the time to really understand our needs and use cases. Their product is easy enough to use that we rarely have to reach out to their support team. They have a great help center that empowers Account Executives (users) to find answers themselves vs asking our team.
Take advantage of their wonderful customer success team. Chorus' team is very responsive and helpful in setting up Chorus and making sure that it's accomplishing your goals. Another suggestion is to clearly define what your goals are with chorus and how each role will interact with the tool. This will help you measure success of the tool and make sure there is internal alignment on how Chorus is used.
As a manager, Momentum has been incredibly helpful in illustrating gaps in deals as well as deals that are going well. It serves as an AI function that allows me to better forecast up to my management based on insight about each specific deal. It also helps tremendously with real time coaching in 1:1s as it prompts me with deals to bring up that may be stalled.
Yes, Momentum has helped primarily with forecasting and highlighting deals that may need attention in order to get it over the line. It also helps reps better understand when they should be qualifying deals in or out.
Momentum has helped me achieve more accurate forecasting, more efficient 1:1s and increased win rate
We have not integrated it with our Salesforce CRM but we mostly do forecasting manually outside of our CRM so Momentum has helped tremendously with that
Chorus has been a success among managers because it helps us do our jobs more effectively. As I mentioned previously, having internal alignment on the goals and usage of Chorus is paramount.
I've also learned that if you position the value of Chorus for individual reps, it will increase their adoption of the tool as well.
I've also learned that if you position the value of Chorus for individual reps, it will increase their adoption of the tool as well.
- Call Review
- Coaching & Skill Development
- Process Improvements & Change Management
Process Improvements & Change Management - ability to witness what is working and implement that into team working processes.
Call Review - sending calls and snips to peers and managers for review and coaching.
Call Review - sending calls and snips to peers and managers for review and coaching.
Coaching & Skill Development - specific coaching opportunities based on key words, triggers, and opportunities created.
- Identifying different voices.
- Assigning calls to reps based on voice recognition.
- next steps
- Quicker transcription.
- Too many emails.
- fewer updates from zoominfo
- easier visibility into next steps/call recaps
scorecards and next steps
these two help identify easily how to handle conversations
these two help identify easily how to handle conversations
na
The ability to hear high volume sales professionals' phone calls and self reflect and coach by hearing other "wins"!
Good as far as I know.
It is absolutely newer tech and easier to use (no foot pedals and tapes).
attend training modules and become familiar with the product overview and features.
seeing the scorecard and being able to identify key words and next steps are vital to a second voice or "save" call
yes, as previously mentioned, this provides insight into previously called accounts
decreased deal review time.
deeper discovery by identifying what has been asked/not covered
deeper discovery by identifying what has been asked/not covered
na
being able to review deals from other reps has increased key words and phrases that do help in closing deals.
everyone is able to learn together through this platform
everyone is able to learn together through this platform
- finding accounts
- reviewing next steps
- finding key words
- finding other peoples calls
- slow transcription can delay deals
Chorus is being used by our entire sales & CS effort across the company to eliminate lost details, communicate active opportunities across the organization, build a "best practices" library for onboarding and up-leveling our reps, and personal coaching & feedback. It reduces ramp time, increases deal sizes, and increases our win rate.
- Chorus integrates with Zoom so all of my major calls are recorded.
- Chorus also integrates with Outreach so my outbound calls are typically recorded.
- Chorus is very flexible in being able to clip just the right portion of a call to send to others.
- It seems every now and then a call of mine is not recorded for some unknown reason.
- Chorus can be a little overwhelming to a new user.
- Chorus UI could be a little cleaner in dissecting and annotating a call to quickly find relevant positions of that call.
- Reduced ramp time for new employees.
- Better customer perception as small details don't fall through the cracks.
- Improved win rates due to better understanding of the customer.
Being able to curate and document successful calls, skills, & strategies has been a game-changer. Being able to share a snippet of a call with your manager and get feedback is amazing. Having that fail-safe in the background for call details brings peace of mind and more confidence to each call.
Chorus ultimately was the more user friendly of the two platforms we evaluated. It integrated with our sales stack and won out on a better partnership altogether. Their rep came on-site and was very involved in the proof of concept. We got a better price from them as well.
I would advise them to develop a plan on 1) how they expect the reps to leverage Chorus in their own work and 2) how they plan to leverage Chorus on a company wide scale. It is such a valuable tool when there's an emphasis put on regularly reflecting on calls/using them to get better. But if it's just a tool given to the reps and then left to its own devices to be used, it could fall flat.
Momentum is definitely a newer feature for us but it's a great concept. I do like being able to, at a glance, look at a deal and see if there's been regular activity over time/how much activity. It is very telling on whether the opp has legs or is more smoke/hope.
Absolutely it does help with overall visibility. Again, going back to my advice to new Chorus customers, this feature needs to be talked about and regularly reviewed if you want the reps to get anything out of it. I stumble across it here and there and it's very helpful, but it's not a regular part of our deal review so there's a lot of value left on the table.
Momentum is a great litmus test on whether opportunities are legitimate. We do not use this as part of our deal review, however, I do think it would be helpful. As a manager, it would be very easy to quickly review the Momentum of top opportunities going into a deal review to see what's actually going on. Less momentum, more questions I'd have on where the deal is at.
We have integrated Momentum into Chorus, but we are not systematically using it validate and forecast deals. It is mainly on a rep by rep basis that it is used. Maybe Chorus communicated all the value to the folks that manage the software internally, but it has never found its way into a top-down initiative/thus never been prioritized.
Chorus has been an awesome safety blanket for catching any notes & nuggets throughout the discovery process. There really is so much valuable information captured, but whether it's reviewed or not is what I feel like is the biggest issue. If sales leadership isn't pushing management to actively review calls with reps, it seems to get pushed to the wayside except by the self-driven reps.