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Good product, excited to see what else it can do
April 06, 2021

Good product, excited to see what else it can do

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Cross organizational use for coaching, training, note taking and reviews.
  • User interface for the most part.
  • Canned reports.
  • Recording quality.
  • Calendar integration.
  • User-driven keyword analysis.
  • AI surfaced keyword suggestions specific to me.
  • Navigation team hierarchies is clunky when the list is long.
  • Supports note taking.
It’s good.
Integrates well with Outlook calendars. Not currently integrated with our Salesforce instance (not sure if this is the product or us).
  • Call handoffs.
  • Employee recognition.
Training was led by a good facilitator but honestly the solution is so intuitive very little training was needed.
It’s fairly good for non-sales conversational intelligence, and it seems to be at least as good as other solutions on the market. Not perfect but fairly good.