Good for basic call recording - look elsewhere for sharp analytics
April 05, 2021
Good for basic call recording - look elsewhere for sharp analytics
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Chorus.ai
- Call Review
- Coaching & Skill Development
- New Hire Onboarding
- Used for our account executives to record calls - not used for our other Sales or Success roles.
- Managers listen to calls in order to provide one on one feedback.
- Sales Ops reviews sales skills and metrics to provide tracking on KPIs.
- Cost effective option for call recording.
- CSM team is responsive and clear.
- No average time per call.
- No count of external stakeholders per deal vs avg per meeting.
- No tips based on correlating top sellers with the meeting metrics or sales skills.
- Improved visibility on call quality
- Can measure adoption of our training
Also reviewed Gong.io - however Chorus.ai was a lot more cost effective.
- Fulfills the basic need for call recording.
- Is integrated with Salesforce but needs to be implemented well and reps need to be diligent about adding Chorus.ai to every call or else the total doesn't add up across the dashboards.
- Measuring how many times competitors are mentioned.
- Tracking key words and understanding customer painpoints via data to inform new product features we need to work on.
- CSM is very responsive and replies thoughtfully to questions.
- CSMs also offers up training sessions to adopt the tool.