Good for basic call recording - look elsewhere for sharp analytics
April 05, 2021

Good for basic call recording - look elsewhere for sharp analytics

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Used for our account executives to record calls - not used for our other Sales or Success roles.
  • Managers listen to calls in order to provide one on one feedback.
  • Sales Ops reviews sales skills and metrics to provide tracking on KPIs.
  • Cost effective option for call recording.
  • CSM team is responsive and clear.
  • No average time per call.
  • No count of external stakeholders per deal vs avg per meeting.
  • No tips based on correlating top sellers with the meeting metrics or sales skills.
  • Improved visibility on call quality
  • Can measure adoption of our training
Also reviewed - however was a lot more cost effective.
  • Fulfills the basic need for call recording.
  • Is integrated with Salesforce but needs to be implemented well and reps need to be diligent about adding to every call or else the total doesn't add up across the dashboards.
  • Measuring how many times competitors are mentioned.
  • Tracking key words and understanding customer painpoints via data to inform new product features we need to work on.
  • CSM is very responsive and replies thoughtfully to questions.
  • CSMs also offers up training sessions to adopt the tool.
  • Good for call recording.
  • Grading calls and tracking scores.
  • Good for basic tracking of key words.
  • It's not great for deep insights and giving tangible coaching advice per rep.