Chorus - Incredibly useful, category-leading conversational intel tool!
July 13, 2022

Chorus - Incredibly useful, category-leading conversational intel tool!

Nick Maffei | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Chorus.ai

  • Call Review
  • Coaching & Skill Development
  • New Hire Onboarding
  • Process Improvements & Change Management
  • Market Intelligence (Competition, Product, Messaging)
  • Handoffs & Collaboration / Knowledge Sharing
  • Voice of Customer & Disseminating Success Stories
Chorus is one of our most useful tech tools. We use it daily for call review, handoffs, customer voice, and onboarding. Almost every member of the team has at least a listener seat. It's used in onboarding across the org to get folks up to speed fast on the product & customer voice. One of our best investments.
  • Speed of transcription
  • Accuracy of transcription
  • User friendly reviewing
  • UI occasionally is tough to use on complex calls in my experience.
  • Doesn't always record even when external participants set it up.
  • Breaks semi-frequently.
  • Increased visibility into churn + new deals
  • Decrease time to ramp (speed up ROI)
  • Better understanding of customer (increase retention)
  • Playlists for onboarding
  • Scorecards for AE & CSM call reviews
  • Customer moments for across the org
Fits perfectly w/ Hubspot and integrates well w/ Gcal. No issues here.
A lot of product issues were highlighted which sped up the time to change on the engineering side. Has increased our innovation speed. Cut down on onboarding time!
When it was just Chorus.ai, CS support was great. To be honest, I feel that once they got bought by ZoomInfo it has been an ABSOLUTE mess. This isn't Chorus's fault really.

- ZoomInfo is one of the worst organized companies on earth.
Very comparable. Chorus was cheaper, to be honest!

Do you think Chorus.ai delivers good value for the price?

Yes

Are you happy with Chorus.ai's feature set?

Yes

Did Chorus.ai live up to sales and marketing promises?

Yes

Did implementation of Chorus.ai go as expected?

Yes

Would you buy Chorus.ai again?

Yes

- Early-stage startups looking to quickly scale and leverage call reviews.
- Any org interested in truly understanding customers.
- Sales/Rev Ops orgs w junior folks who can take advantage of its customization.