Item: ChurnZero
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

I use ChurnZero to organize any past communication, as well as any future outreach, activity usage, & customer growth/retention. With ChurnZero, I'm able to organize my customers and make sure all customers are seen, no matter the work load.

Pros and Cons

Usage Report
Custom Fields
Segments
ChurnScores

Generating a more accurate churn scores from usage with other platforms
Having Gmail messages automatically save on logged activities
A more dynamic experience

Return on Investment

None!

Key Insights

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Usability

At the end of the day, ChurnZero will always be a great way to help manage customer relationship & onboarding

Support Rating

I haven't needed to contact support. Which is great!

Likelihood to Recommend

We are many customer success managers at the moment. ChurnZero is helpful to see and assist ALL customers, assigned to me or not. This is helpful as we can always pick up right were they left off for pending tickets, training, issues with the last point of contact.

Overall best Customer Management / Growth software

Software Version

Overall Satisfaction with ChurnZero