Too expensive for a company our size
November 10, 2020

Too expensive for a company our size

Patrick Smith | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Umbrella

We were using it company wide to prevent staff from downloading content from phishing websites. Previously we had nothing in place and were lucky not to be infiltrated. A close business partner was hit hard so we moved quickly to address our need - looking back I think the level of investment may have been too high.
  • DNS security
  • Web content filtering
  • Preventing malware downloads
  • Pricing
  • Support
  • Suitability for smaller firms
  • Safer databases
  • Less worry for staff
  • Easy to review where our weaknesses are.
We never had an issue for our road sales team, they avoiding any malware infected websites thanks to this solution. Even some well masked sites were picked up when they were logging in from hotels. We know business partners and clients that were not so lucky. Everything remained unimpaired at all times.
I found that, at some times of the day when we were configuring the solution, the level of support was harder to contact and the standard of advice was not as valuable as it could be at other times. Generally we had no issues with this, just on a couple of different occasions.
After a review of costs earlier this year I took the decision to move to ArcTitan as there was a much lower level of investment in return for a product that offered much the same level of protection. I have no complaints about it all so far. Very happy with it.

Do you think Cisco Umbrella delivers good value for the price?

No

Are you happy with Cisco Umbrella's feature set?

Yes

Did Cisco Umbrella live up to sales and marketing promises?

Yes

Did implementation of Cisco Umbrella go as expected?

Yes

Would you buy Cisco Umbrella again?

No

We had no complaints about this product and solution from a usability point of view. Our only issue was the overall cost of configuring and maintaining the system.
It works very well, I would have zero issue in recommended it for any company where price is not object. However, for the more financially prudent businesses I would recommend doing further research to see if this is the only way you can address your needs from a cybersecurity point of view.