Great extra security layer for your remote workers
Updated July 06, 2022

Great extra security layer for your remote workers

Carlos Coque | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Cisco Umbrella

We started using the Cisco Umbrella way before the pandemics as an extra security layer to protect computers working within our internal network. That had been working really well and it's proven even more important after we had to buy laptops and send people to work from home, where we have much less control over the environment security.
  • Protect against various types of malware
  • Allow custom policy creation
  • Allows endpoint centralized management
  • Shows graphs with usage statistics
  • More intuitive administrator interface
  • AD integration is a bit complicated
  • Better pricing

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  • Users felt more confident and productive
  • Support had less security incidents
We use Cisco Umbrella mostly to protect our remote endpoints. Once in a while, we receive a request to whitelist a specific website that is being blocked by Cisco Umbrella because it belongs to a specific category that we don't want our users to access but in that particular case it's needed. Other than that, it works really well and we don't usually have issues.
We tried the AD integration and that had worked fine showing AD users within the Cisco Umbrella administration interface. It fits really well along with our security suite running in conjunction with antivirus and anti-malware pieces of software. We believe that bundling software is more effective to protect computers than using a single one.
To be honest we didn't need to use Cisco Umbrella support too many times. That was exactly because the product runs smoothly and with no failures. We used their support a couple of times to ask for help on doing some specific configurations. Cisco Umbrella's interface is sometimes confusing and it might take some time to find stuff you don't regularly use.
Comodo Advanced Endpoint Protection (AEP), Malwarebytes
We use Cisco Umbrella mostly to protect users' computers. After the pandemics, most of our staff are working from home and using a laptop. For that use case, Cisco Umbrella is really useful because it adds up to the regular antivirus software. We don't use that on servers though. That is because servers have more limited and predictable usage, so we use another software combination to protect that.

Resilience and Reliability

Umbrella plays an important role in keeping our remote clients safe from DNS-related threats, allowing our users to access websites more confidently. Setting up "Content Categories" properly also helps administrators to mitigate threats based on the topic we block (ex: Adult, Gambling, etc), once some of those are more prone to have malware embedded.
I believe that the key strategies for that are diversifying applications, creating protection layers, and doing user training. Our first layer uses Umbrella to filter what users can reach through their browser navigation, then we also added a anti-malware tool that would detect and take action if it detects malware on a website visited by the user. The last layer is having an anti-virus application that would detect viruses and clean those. Apart from that, we added all our users to a cyber security training that keeps requiring them to take courses and answer quizzes about the topics presented.

. AlsoWithin our environment
Umbrella is an active part of our protection strategy. There is no single tool that can protect users from all the threats available on the internet. Also, threats are becoming more sophisticated, which requires us to be even more careful. Umbrella reduces the overhead on the other tools we use pre-filtering what users can access mainly through their web browsers.
The implementation just required us a bit of study because there are a lot of options and configurations available. I believe that the interface could be a bit better, but it works fine. We did an initial setup and only need to do changes when a new demand appears. Other than that, we just keep it running.
So far, as far as I noticed, the availability had been 100%. I've never had any issue trying to access Umbrella and that being offline. Also, the protection on our endpoints has been steady, which means that users didn't have any issues accessing the internet because the Umbrella service was unavailable.
As part of our strategy, we decided to integrate Umbrella with the Microsoft Active Directory to have a better view of which users were the riskiest and be able to work on those. We ended up adding 2 Umbrella VMs (for redundancy) on our network and after that, we were able to have access to the information we needed.
  • Endpoint protection
  • Overall security improvement
  • Boost user confidence