ClickUp has helped us reduce time and increase cross-team collaboration. As a result users are more productive and efficient with the use of automation.
January 24, 2023
ClickUp has helped us reduce time and increase cross-team collaboration. As a result users are more productive and efficient with the use of automation.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClickUp
Problems we were experiencing before we found out about ClickUp:-
- Teams were not aligned with the primary objective.
- Duplicate work was being carried out across different teams.
- Teams were not working together. Teams did not have visibility on who was doing what.
- Developers didn't have a clear set of priorities to work on.
- We didn't have a single source of truth.
- Data was spread out across different applications. Trying to find data was a tedious task for developers. This resulted in asking the analysts, project managers, or project owners to help.
- How did ClickUp help our business?
- Automated processes on tickets to help with reporting, tagging and other features.
- ClickUp has an extensive library of automation you can use. We haven't explored all the options yet.
- Reduced time in finding information.
- Tickets, documents, guides, Miro boards from workshops and GitHub can be embedded into a project folder. Making it easier to find later on.
- Onboarding and offboarding process is a lot easier. There was always the issue of forgetting to give the new user access to a specific legacy software but still in use.
- ClickUp is now our single source of truth.
- Teams are collaborating effectively with each other.
- We have seen SLAs reduced as a result of teams working together.
- Spread the work across multiple users instead of relying on one person.
- Developers have a clear set of priorities to work on.
- All data is captured in the ticket. Reduces the need to communicate on Slack or Teams. Doesn't stop but has reduced the loss of information.
- User interface - easy to navigate through and pleasant to work with. Clean and minimal. Not cluttered.
- Lots and lots of automation solutions to reduce time and focus on being productive
- Emails are sent directly to the ticket. Helps keep track of the information going in and out.
- Single source of truth. Documentations, contacts, Miro boards, and process maps all in one place
- Mirroring a ticket to show in two different team boards is a handy feature. Helps stop duplicate tickets.
- Easy ticket tracking on the main page is convenient.
- Can connect multiple different applications
- It has a lot to offer, still exploring and constantly amazed by the new features
- It can be slow sometimes. It has improved greatly since last year, but there's always room for more improvement.
- Couple of feedbacks have been suggested on new features that will make ClickUp a lot better. It would be nice to get a response back on the feedback page on the status of those suggestions and if they will be considered.
- Increased collaboration and productivity
- Reduced SLA across multiple teams
- Reduced spending
- It saves time and allows the team to be more productive as the automation takes care of some stuff
- Single source for all documentations
- No need to switch between different applications. Everything is managed on ClickUp
- Recruiting and tracking progress on ClickUp has made the recruiting process easier. Cut down time and everything is organised
- Everything is a lot more organised since we started using ClickUp
Yes, collaboration has improved. Everyone has access to the work that is outstanding and is being worked on. Tickets can be mirrored across multiple team boards, reducing the risk of duplicate tickets and work. Miro boards and project documentation are all saved under the project board, making it easier for developers to quickly locate and find the information they need to help them with their work. This has reduced the need to ask others and wait for them to find and share the information. It has also stopped people from depending on one person to share the documentation.
ClickUp is the only application our users are using. We have reduced the need for users to switch across multiple software. Automation tools have helped reduce some admin work. Allowing staff to be more productive. ClickUp has also allowed us to email from the ticket, and replies are added to the ticket as a comment. Furthermore, we can quickly create a ticket or add a comment from the message sent on Slack.
It offers a lot more; cut's down on the need to visit other websites. All the information is under a single website/desktop application. For example, Atlassian owns multiple software, but each is separate. ClickUp reduces the need to switch and sign into multiple applications/websites and it also reduces the admin work by adding/removing users from multiple web/desktop applications.
Do you think ClickUp delivers good value for the price?
Yes
Are you happy with ClickUp's feature set?
Yes
Did ClickUp live up to sales and marketing promises?
Yes
Did implementation of ClickUp go as expected?
Yes
Would you buy ClickUp again?
Yes