Item: ClickUp
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

My scope of work ranges from advanced technical queries to high-level projects for the Talent Acquisition division of our HR department. We have a huge task force of recruiters who often required technical support on specific day-to-day processes that involved the used of features. At first, it was difficult to guarantee a service level to address all requests that my PMO team received, but then we implemented ClickUp as we understood that queries could become part of a backlog that could be categorized in multiple ways through a series of forms and automation. Our technical support response time and capabilities improved by 70% as we were able to design a ticket system that streamlined the escalation process, applied multiple smart automation commands, and helped us to create statistics around the same to perform RCA to focus on multiple solutions. Aside from this, our PMO team uses ClickUp to document projects and goals.

Pros and Cons

Multiple Types of Views
Customization Capabilities
Team Collaboration
Automated Communication
Reporting

Forms conditional fields
Conditional Automation
Integration with other apps

Return on Investment

Improved SLA from 48 to 4 hours on automated ticket resolution. That was a 169% reduction of time.
Helped us queue more than 1,500 tickets annually and assigned them to available resources through automation.

Collaboration

Our team collaboration has improved significantly as our PMO team has specialized officers on different subjects; when having a project that requires their input, ClickUp has not only allowed us to keep things in order but also facilitated team collaboration when completing tasks that require the input of one or many SMEs.

From having projects with Scrum-type structures and stages to the combination of the same with projects that are UI/UX related; ClickUp's wide range of customization options has allowed our teams to communicate better through the same features.

All-in-One Productivity Platform

ClickUp helped us reduce our technical support SLA by 169%. Our game improved significantly and on different layers; from one angle, our team is able to quickly assign resources to queries that require manual intervention while the other tasks are completed automatically through our own custom automation triggers. We spend less time organizing tickets and we can dedicate to find solutions to problems that require a more complex solution.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

I wasn't involved with the implementation phase

Would you buy ClickUp again?

Yes

Other Software Used

Loom

Likelihood to Recommend

ClickUp customization capabilities are on another level; I can't think of a team from any industry that could not find the capabilities useful as everything can be customized. From templates to automation commands; from the type of fields to projects and lists, ClickUp will certainly have not one but multiple ways to organize backlogs, tasks, tickets, projects, goals, and more.

I have seen list templates being adjusted to Marketing and Scrum teams; in fact, after getting to know more about its features and applications, I designed my own ticket system through the use of very specific tags, labels, and statuses, combined with automation to have a backlog of technical queries created and served automatically. Our process improved x7 times and we have even found ways to even remove manual interaction.

ClickUp provides a learning program called ClickUp University that helps to fast-track your learning process and get to know all the range of features that it can offer; still, it will take some time for you and your team to learn them all and maximize the performance.

ClickUp, the ultimate game changer.

Overall Satisfaction with ClickUp