Amazing product that adds value to sales process for both manager and sales person. Salespeople love to use it and go back to listen and improve
March 25, 2022

Amazing product that adds value to sales process for both manager and sales person. Salespeople love to use it and go back to listen and improve

Sean Allen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong allows us a standard platform to gather conversation sentiment as well as track specific feedback without having to bug the person that conducted the call. It allows a perfect way to coach as well as have built-in training material for new reps and hires. Really helps with the sales process without having to manually document.

Pros

  • Recording calls
  • Tracking feedback and key words
  • Visibility into deals to look for risk with no activity or single threaded activity

Cons

  • Perhaps storing the link to calls and creating an activity in Salesforce automatically. Ie passing info back to CRM
  • Time savings
  • Faster onboarding
  • Detailed product feedback from the source. Easy ability to access
Perhaps some better educational videos and use cases by industry so we can have a way to look at best practices. It is very functional and does a great job at transcripts and call recording.
Better support and a little further advanced product. It is all they do so very focused.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Customer Success, Demos, and Product discussions. Contract calls are a no-go. Lawyers don't like being recorded.

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