Amazing product that adds value to sales process for both manager and sales person. Salespeople love to use it and go back to listen and improve
Overall Satisfaction with Gong
Gong allows us a standard platform to gather conversation sentiment as well as track specific feedback without having to bug the person that conducted the call. It allows a perfect way to coach as well as have built-in training material for new reps and hires. Really helps with the sales process without having to manually document.
- Recording calls
- Tracking feedback and key words
- Visibility into deals to look for risk with no activity or single threaded activity
- Perhaps storing the link to calls and creating an activity in Salesforce automatically. Ie passing info back to CRM
- Time savings
- Faster onboarding
- Detailed product feedback from the source. Easy ability to access
Perhaps some better educational videos and use cases by industry so we can have a way to look at best practices. It is very functional and does a great job at transcripts and call recording.
Do you think Gong delivers good value for the price?
Are you happy with Gong's feature set?
Did Gong live up to sales and marketing promises?
Did implementation of Gong go as expected?
Would you buy Gong again?
Customer Success, Demos, and Product discussions. Contract calls are a no-go. Lawyers don't like being recorded.