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Vital for Reps
July 13, 2023

Vital for Reps

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

  1. Coaching and Training - Gong is used to coach reps and train them on particular skills the business is trying to hone in on. It also provides reps and managers with insights into sales calls and therefore reps deals. We use it to identify areas where reps excel or need improvement, and provide targeted feedback and guidance based on data-driven insights from actual conversations.
  2. Forecasting - we don't use this part
  3. Competitive Intel - by analyzing calls, Gong helps us identify trends, patterns, and customer sentiment, which can inform product development, marketing strategies, and overall business decisions. We also gain insights into competitor strategies and tactics by looking at conversations that certain competitors are mentioned.
  • Call Recording
  • Call Analysis
  • Coaching
  • It's a lot to look at
  • Surfacing things to you - like the new GPT integration so you don't have to listen to the whole call - this is money
  • more deals closed
  • better alignment with the team when co-selling
Gong is very easy to use - only reason it isn't a 10 is at times I think it is overwhelming. Maybe this is because we don't get much training on Gong like the managers do. As a rep I strictly use it for call recording and since we don't use it for forecasting there is a big part of the platform that I am probably not taking advantage of / don't know how to.
Gong provided accurate insights to help learn what is closing deals. We recently implemented 6 value drivers that are the reason customers buy from us. Gong has allowed us to tag those moments when they are brought up so we can go back and see how the customer reacted to those value drivers to see if they are working or not
I don't use Gong for customers - although I am an AM I really only focus my time on new business and try to flat renew all my customers since I have found the work required to upgrade them is not worth the squeeze. That being said I think our CSM team uses it to take notes on previous calls, see who the stakeholders where when a new CSM takes over, and to coach reps
pretty high, SFDC too slow, Outreach way better than Salesloft, Clari is for managers as a rep i keep track of that in my own notes. Gong is a platform build for sellers and managers to help progress deals where as the others feel like tools meant to help predict a business not necessarily progress deals

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

I have only used it one place and it is vital. We have some transactional sales cycles and some 12 month sales cycles so when you see an opportunity in SFDC it is nice to go back and walk through where/why this fell off.

It also helps me take notes so I can focus on listening and asking questions during the call

Lastly, it helps my manager get notes on my deals