Super easy VOIP System
July 12, 2023
Super easy VOIP System
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We use Goto Connect to keep all departments and stores connected with an integrated phone system. It makes it easy to seamlessly transfer customers from customer service to any of our 6 retail locations as well as inter departmental calls. We also use the voice prompts to direct customers to the right place.
- Transfer calls
- Soft phones
- Park calls
- None
- Increase in employee efficiency
- Increase in customer experience
We mostly use the austen for phones including conferencing.
Goto Connect is much better in the customer service area. We have never had an issue reaching someone for help.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes