Item: Grasshopper
Rating: 10
Author: steven rudd

Use Cases and Deployment Scope

Grasshopper has created a freedom otherwise not available in small business that helps manage our day to day operations efficiently.

Pros and Cons

Allows texting with clients
Protects personal cell phone numbers from being used by clients in off-hours
Allows for access to phone lines from any location

Initial setup can be very cumbersome
Adding voice messages is challenging if the system is not cooperating
Like to be able to customize the hours to incorporate a lunch message

Return on Investment

Added availability to clients increased value through communication.

Alternatives Considered

Price and functionality of Grasshopper was key in decision making.

Support Rating

We have not needed any support service after initial setup.

Other Software Used

HubSpot, Adobe Acrobat DC, Adobe Illustrator CC

The ability to catch your call en-route is the most important feature for us as a small business. Second most important is the ability to use the business line to communicate via text messages. This allows us to be available on our clients' terms but can be limited with scheduling and do not disturb times.

Grasshopper saved our grASS!

Overall Satisfaction with Grasshopper

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Alternatives Considered

Support Rating

Key Insights

Do you think Grasshopper delivers good value for the price?

Are you happy with Grasshopper's feature set?

Did Grasshopper live up to sales and marketing promises?

Did implementation of Grasshopper go as expected?

Would you buy Grasshopper again?

Other Software Used

Likelihood to Recommend

Grasshopper Feature Ratings