Groove is the best
Updated March 15, 2022

Groove is the best

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove is the connection between Salesforce and Gmail. With this connection, I can track all my activity, from mails, calls, meetings or events. Also, Groove helps to create templates so we can optimize our time of response.

One of the most common ways to use Groove in the company is to send flows either if you want to connect with existing contacts or if you want to make outcold mails based on new leads you are creating in Salesforce.
  • Connection between platforms
  • Creating templates to optimize time of response
  • Creating personalized emails and sending it via flow to communicate with contacts
  • Sometimes it doesn't track my activity
  • Sometimes it doesn't log in automatically
  • Overall it is difficult to know if it is tracking the activity so we need to double check
  • Flows
  • Templates
  • Connection between platforms
  • Reduced administrative overhead costs
  • increased productivity
  • Retention
Groove allows us to make a really good connection between all the platforms we use so that is very well suited. Also by having those type of assets like flows and templates creates a whole new level of productivity and the email response ratio increases by 50% or more.

Also, analytics in Groove is very important since there is where we can follow who's clicking the attached info we send.
Automated CRM data entry, meeting scheduling, automated sales campaigns, and advanced activity tracking are all features we use to help all the sales areas and with this it is not a matter of how much time we save but how many more leads and future clients we can contact at the end of the day.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

It is well suited in all the tracking and connection between the platforms we use for example all the Gmail activity and Salesforce activity.
It is very suited for all the sales departments since it can help you to optimize your time with templates, creating personalized flows and looking at the analytics.