Groove, the 8th Wonder
July 11, 2021
Groove, the 8th Wonder
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Before, I had no visibility into what our actual response times were in Gmail. Consequently, there was no way to know if we were getting faster or slower/better or worse in what we do. Gmail was a mess too! Customers called and asked why they didn't get an answer from our team. With Groove, we've streamlined email delivery and you can track who viewed or responded with the graphics.
- Email organization and optimization.
- Tracking data and information about responses.
- Provides an agility in mass communication.
- Activity feed in real time
- The flows created
- Template customization
- Increased productivity
- Faster deal cycles
- Greater customer satisfaction and retention
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes
Using Groove
100 -
- Salesmen and customer service consultants.
Only Groove support team.
- Optimization of emails sent
- Data analysis
- Activity feed in real time
- Fast communication to customer service
- Decrease the use of phone calls for communication via message
Evaluating Groove and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a "No" into a "Yes" while Groove takes care of all the pipeline management and messaging in the background. The integration into Salesforce and Gmail is incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging
Based on adaptive skills