Updated April 16, 2021
Score 10 out of 10
Overall Satisfaction with Heap
We largely use Heap to measure the effectiveness of various marketing campaigns we are running to attract new customers to Saatva.com.
- Detailed documentation.
- Responsive support.
- Robust API.
- UI isn't as friendly as it could be.
- Can be complex for less technical users.
- Increased engagement with certain customer personas.
- Improved marketing spend on channels that make a difference on our bottom line.
The UI can be difficult to navigate and using the analysis tools required a good amount of trial and error. I'd like to see improvements in the usability and making it easier for a larger audience to easily self service.
Implementation was straightforward and took less than 2 months, ongoing use and building has been harder than expected.
Do you think Heap delivers good value for the price?
Are you happy with Heap's feature set?
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
Would you buy Heap again?
2 - Web Analytics experience, deep understanding of tracking and how we instrument our web applications to understand our customer journey
Evaluating Heap and Competitors
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
Lots to learn
It wasn't difficult to achieve but was somewhat time consuming to setup (most on our end)