Heap allows you to make data driven product decisions with certainty
October 19, 2022
Heap allows you to make data driven product decisions with certainty
Score 8 out of 10
Vetted Review
Verified User
Software Version
Growth
Overall Satisfaction with Heap
We use Heap to better understand how our users are interacting with our software product.
This allows us to get insights that we would not have without Heap and allows us to make educated product decisions based on actual user behavior.
We also use Heap to track the success of new features and gauge feature adoption over time.
Lastly, we have recently started using Heap's "Watch Session" feature, which has allowed us to actually watch users interact with our product.
This has made it even easier to track success and make confident product decisions.
This allows us to get insights that we would not have without Heap and allows us to make educated product decisions based on actual user behavior.
We also use Heap to track the success of new features and gauge feature adoption over time.
Lastly, we have recently started using Heap's "Watch Session" feature, which has allowed us to actually watch users interact with our product.
This has made it even easier to track success and make confident product decisions.
- Event Tracking (Clicks, Views, etc.)
- Visualizing Data
- Watching User Sessions
- Creating shared reporting views
- Funnel metrics
- The event visualizer is sometimes difficult to use.
- Occasionally heap reports will not match the data in our database, which lowers my overall confidence in Heap.
- I'm not 100% certain what is triggering certain events due to event visualizer difficulties.
We selected Heap due to its simplicity in creating events as well as creating reporting on those events.
No other tool comes close to the simplicity and ease of using Heap.
No other tool comes close to the simplicity and ease of using Heap.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes