HubSpot offers a robust and reliable set of options at a solid overall value.
October 08, 2021

HubSpot offers a robust and reliable set of options at a solid overall value.

Thomas Taubenheim | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM is a stellar CRM program. It helps us track our customers' behavior, when they open emails, how long they view something, features integrated marketing for email blasts, and tracking landing page creation, and although we don't use it presently, you can have your entire website on their platform. The product is being continually updated and improved with an emphasis on being more efficient and powerful, including incorporating some AI now. We use it company-wide, primarily for sales activities of our equipment. Having software that does nearly everything is pretty remarkable and something we have been looking for for many years. Their app is well developed, and unlike other apps, it is updated a lot and works well.
  • Email marketing.
  • Landing page creation.
  • Tracking prospect activity.
  • Organizes tasks.
  • Flexible customization.
  • Up-time.
  • Their app could use larger text and the ability to display contacts by phone location.
  • More gradually price increases for added services (jumps between plans, usually 3, is very large). Can prohibit potential growth of a company due to the financial burden.
  • Could use a little more sorting capability of tasks and database.
  • Has made my email marketing way easier and faster.
  • Has brought almost complete peace of mind.
  • Reliable and always improving.
  • Integrated quoting has won me deals and managed the process much better.
HubSpot CRM loads faster, is a little more robust, and is worth the extra cost, depending on the tier of capabilities you have. Nearly anyone can use the software with little training. In fact, they have great help right within the software. Super easy training videos that guide you step by step and help you reach achievements in various areas of the software.
HubSpot CRM is the best overall value for small to midsize companies. It is not too difficult to use, easy to learn, has a complete set of features, and does not run like a fragmented software with different modules and pieces.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is continually improving and is a fit for nearly every size company, from recording customer activity to deals/opportunities, and strong marketing options in an easy to use software. I've tried a lot of different customer database software programs over the years and none match that of HubSpot CRM. I couldn't recommend it more.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
9
Case management
10
Call center management
10
Help desk management
10
Lead management
10
Email marketing
10
Task management
10
Billing and invoicing management
8
Reporting
9
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
9
Custom objects
10
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Social data
9
Social engagement
9
Marketing automation
7
Compensation management
Not Rated
Mobile access
9