Best CRM You'll Ever Use
October 08, 2021

Best CRM You'll Ever Use

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot is a great CRM for us as we can integrate other platforms to automate tasks. We all use it and it's also got great tools to manage deal pipelines.

Pros

  • Deals pipeline.
  • Integrations to automate tasks and create reminder schedules.
  • Helps us easily schedule meetings.
  • Great knowledge base with in-depth answers and walkthroughs.

Cons

  • Sometimes challenging to modify fields; usually possible but not always intuitive.
  • Sometimes we end up with duplicate profiles so it would be nice if this wasn't possible.
  • Helps our team spend less time entering data and more time selling.
Very simple compared to all other CRMs I've used.
Helps us keep each other better informed when we have the 'one source of truth' in HubSpot.
HubSpot CRM is so much better than RSS. Basically, they only have the ability to create people/companies/basic tasks. It was a fine place to start but we didn't realize how much we were missing until we switched.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Great for tech companies and anyone that wants to be able to integrate other software platforms into their CRM for easy task automation and sales pipeline management.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
10
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
5
Interaction tracking
9
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
10.0
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
7.0
Custom fields
7
Custom objects
Not Rated
API for custom integration
Not Rated
10.0
Role-based user permissions
Not Rated
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
9.0
Mobile access
9

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