We Switched from Salesforce to HubSpot CRM and we should have done it sooner!
October 08, 2021

We Switched from Salesforce to HubSpot CRM and we should have done it sooner!

Christopher Harrison | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot in our group sales department at Ruark Golf. HubSpot CRM allows us to organize our sales packages and communicate with prospective customers.

Pros

  • Ease of Use.
  • Email and Communication.
  • Custom Configuration.
  • Marketing.

Cons

  • Custom Reporting.
  • Payment Integrations.
  • Cost Savings.
  • Quicker Adoption.
  • Employee Satisfaction.
We settled on HubSpot CRM primarily because of its usability within our workforce.
We're keeping marketing and Sales under one roof with HubSpot CRM where with Salesforce we had 3 different systems.
HubSpot CRM is easier to use than any of those competitors.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

No

Would you buy HubSpot CRM again?

Yes

We switched from Salesforce to HubSpot CRM because we found ourselves spending hours on custom configurations as opposed to minutes with HubSpot CRM.

HubSpot CRM Feature Ratings

8.2
Customer data management / contact management
9
Workflow management
9
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
3
Interaction tracking
8
5.0
Case management
5
Call center management
5
Help desk management
5
10.0
Lead management
10
Email marketing
10
6.3
Task management
10
Billing and invoicing management
4
Reporting
5
8.0
Forecasting
9
Pipeline visualization
10
Customizable reports
5
7.0
Custom fields
7
Custom objects
6
API for custom integration
8
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
9.0
Mobile access
9

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM