HubSpot CRM Good Value and User Friendly
January 21, 2023

HubSpot CRM Good Value and User Friendly

Larry Kroupa | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Used in sales to track all aspects of the sales process. Addresses follow up documents all calls and emails.
  • Records telephone calls
  • Provides follow up notification
  • Scheduling
  • auto dial and email
  • Translation of calls
  • identification of accounts on import
  • Positive ROI do not loose opportunities
  • Negative is it is user driven, but no way around that
Overall it is more friendly than most systems. Only drawback is it is web based and if used on the road or away from the office it can be cumbersome.
HubSpot CRM is friendlier than Salesforce but not as configurable, More complete than act Ready out of the box where as Laserfiche had to be built

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

The merge application is great for correcting the accounts when naming issues arise.

Import from other sources not allway smoth

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
5
Interaction tracking
9
Case management
5
Call center management
5
Help desk management
5
Lead management
8
Email marketing
5
Task management
7
Billing and invoicing management
5
Reporting
5
Forecasting
5
Pipeline visualization
8
Customizable reports
5
Custom fields
7
Custom objects
7
API for custom integration
5
Role-based user permissions
8
Single sign-on capability
8
Social data
5
Social engagement
5
Marketing automation
8
Compensation management
6
Mobile access
8