HubSpot CRM review
March 17, 2023

HubSpot CRM review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot as our primary sales CRM capturing all sales data, activity, and stages of our pipeline. We also use it forecasting.
  • Keeping deals organized
  • capturing activity
  • high level pipeline analysis
  • better longer term forecasting
  • ease of use
  • proactive data analysis and reporting
  • tracking performance of team members
  • short term forecasting
  • lead generation activity
Easier to use
Very different value proposition

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
8
Interaction tracking
7
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
7
Billing and invoicing management
7
Reporting
5
Forecasting
3
Pipeline visualization
4
Customizable reports
5
Custom fields
7
Custom objects
Not Rated
API for custom integration
Not Rated
Role-based user permissions
7
Single sign-on capability
8
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
8