Hubspot: better value for sales teams
May 26, 2023

Hubspot: better value for sales teams

Kenrich Henkel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

At our organization, we utilize HubSpot CRM to streamline and manage our customer relationship management processes. The product helps us address various business problems related to organizing and tracking customer interactions, managing sales pipelines, and improving overall customer engagement. Our use case with HubSpot CRM involves several key aspects. Firstly, we use it as a centralized database to store and access customer information, including contact details, communication history, and deal progress. This allows us to have a comprehensive view of our customers and enables efficient collaboration among our team members. Secondly, HubSpot CRM aids us in managing our sales pipelines. We can create and track deals, set reminders and tasks, and monitor the progress of each opportunity. This helps us prioritize and focus on high-value prospects, identify bottlenecks in the sales process, and make data-driven decisions to enhance our sales effectiveness. Additionally, the product enables us to automate various repetitive tasks and workflows. We can set up email templates, schedule follow-ups, and trigger specific actions based on customer interactions. These automation features save us time, increase productivity, and ensure consistent and timely communication with our customers. Furthermore, HubSpot CRM provides us with analytics and reporting capabilities. We can generate reports on sales performance, deal conversion rates, and customer engagement metrics. This data-driven insight helps us identify trends, measure the effectiveness of our sales and marketing efforts, and make informed decisions to optimize our strategies. Overall, our use of HubSpot CRM encompasses managing customer information, tracking sales pipelines, automating tasks, and leveraging analytics for continuous improvement. By addressing these business problems, the product enables us to enhance our customer relationships, improve sales efficiency, and drive growth in our organization.
  • Seamless Integration: HubSpot CRM
  • User-Friendly Interface: HubSpot CRM
  • Robust Automation Capabilities: HubSpot CRM
  • HubSpot Academy: Onboarding new to CRM Users
  • Drop down features could be more simplified
  • The ability to have multiple windows with extended views for contact, company and deal in one view
  • Increase activity and productivity
  • Increased follow up times
  • Increased close rate/ increased revenue
much easier than most and better integration
Overall, HubSpot's combination of comprehensive features, user-friendly interface, integration capabilities, inbound marketing focus, and robust analytics make it a preferred choice. However, the choice of the best CRM solution ultimately depends on the specific needs and priorities of each organization.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Creation of Deals and Associated Contacts and Companies: HubSpot CRM excels in managing deals and their associated contacts and companies. It is well suited for scenarios where organizations have a structured sales process and need to track and manage the progress of deals from initial contact to closure. Users can easily create deals, associate them with relevant contacts and companies, and track all interactions and activities within the CRM. This functionality is particularly useful for sales teams that require a centralized system to manage their sales pipeline and ensure effective communication and collaboration with customers.30,000ft Views of Sales Team: HubSpot CRM provides comprehensive reporting and analytics features that enable sales managers to gain a high-level overview of their sales team's performance. It offers dashboards and reports that provide insights into key sales metrics, such as deal conversion rates, revenue generated, and sales activities. These 30,000ft views help sales managers identify trends, spot areas of improvement, and make data-driven decisions to optimize their team's performance. With this visibility, managers can provide targeted coaching and support to individual team members and foster a culture of accountability and continuous improvement.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
10
Billing and invoicing management
Not Rated
Reporting
10
Forecasting
10
Pipeline visualization
10
Customizable reports
10
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
Role-based user permissions
5
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
5