Item: HubSpot CRM
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use HubSpot CRM as a main CRM in our company, which contains data about all the leads that we work with or that we have communicated with. We also use HubSpot for sequencing and marketing emails. Another thing is time-Consuming Administrative Tasks. Automation features reduce the time spent on administrative tasks, allowing teams to focus on more strategic activities. Also, the integration between marketing and sales tools within HubSpot ensures that both departments are aligned in their efforts.

Pros and Cons

Tasks management
Email sequencing
Integrations with other solutions
Sales Hub

Complexity of advanced features could be improved. It is a bit difficult to use workflows, custom reporting and so on.
There are limitations in terms of deeply customizing the CRM to fit very specific business needs. Certain fields, workflows, or reporting features cannot be tailored precisely as we need.
The mobile app version of HubSpot CRM doesn't offer the same level of functionality and ease of use as the desktop version.

Return on Investment

We have been always using HubSpot, so there's no impact that I can share. However, our business is growing about 100% each year, and HubSpot helps with that!

Usability

The mobile app is a huge thing, which not many CRMs offer. HubSpot CRM has an intuitive and user-friendly interface. The CRM offers a range of functionalities that are easily accessible to the average user.HubSpot offers seamless integration with its own suite of tools (like Marketing Hub, Sales Hub, and Service Hub) and a good range of third-party applications, which enhances its usability.

Alternatives Considered

Apollo.io and Pipedrive

HubSpot provides more features when it comes to managing contacts and automating activities. HubSpot also provides a better solution when it comes to cooperating between teams.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Apollo.io

Likelihood to Recommend

HubSpot CRM is perfect for small to medium-sized businesses that are scaling up. The free version offers enough functionality for startups and small businesses, while the paid tiers provide advanced features needed as a business grows. Also, HubSpot is a great solution for companies that prioritize close collaboration between different departments, as HubSpot allows it better than many other CRMs.

Larger enterprises with highly specific or complex CRM requirements may find HubSpot CRM limiting. While it offers customization, it may not accommodate the intricate or unique processes of larger organizations.

HubSpot Review

Overall Satisfaction with HubSpot CRM