Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Our company uses HubSpot to effectively capitalize and expand our sales and marketing efforts by reaching out to our customer base through communication to them. We have several initiatives and high expectations for the successful accomplishment of our efforts. It has helped us to gain more of our market share.

Pros and Cons

Statistical Dashboard
Contact Management
Robust funcionality

Help options
Switching of "hiding insights" to "Seeing insights" in deals section.
Improved contact input function

Return on Investment

Positive ROI (numbers confidential)

Usability

Comparing to ACT, Selltis, and Salesforce, I would say that HubSpot is a cost effective option for use as a CRM. Transition to it (like anything) was somewhat tedious and requires effort. The effort however, is less time consuming than a system that either seldom changes - or changes daily. I am impressed with HubSpot.

Alternatives Considered

Salesforce CMS, Selltis and ACTAtek SmartTime

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Other Software Used

Google Drive, Microsoft 365

Likelihood to Recommend

HubSpot is a great contact manager that can become automated, which is great when sending out a newsletter or marketing items. However, I would use automation cautiously when sending multiple tasks over a span of time with regard to sequence and workflows. I would also like to see where HubSpot can trach multi year sales.

A HubSpot Opinion!

Overall Satisfaction with HubSpot CRM