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HubSpot is one of the Best CRMs I’ve used!
March 01, 2024

HubSpot is one of the Best CRMs I’ve used!

Ronnel Pagayunan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM for contacts, communication, Deals, invoicing, workflows, chatbot. HubSpot is also one of the best crm tools you can find in the market where mostly of its features are in just one page and the best thing about HubSpot is their support, very knowledgeable and always to help us whenever we encounter issues along the way!
  • Workflows
  • Deals
  • Email Marketing
  • Chatbot
  • Qoutes
  • Chatbot AI
  • Integration
  • Sales Hub Pro
  • Chatbot is pretty basic
  • It increases our productivity and cost efficient
  • Deals sometimes don’t work
  • Bugs
HubSpot CRM has been leading the CRM world because of its features and user friendly interface. You can find a lot of tutorials online, community and helpful knowledge base. Plus if you get stuck you can reach out with their support unlike other CRMs out there, you need to wait for their business hours just to speak with their support.
HubSpot is one of the best tools and been using this tool for almost 5 years now so it is very easy for me to navigate given that I have experiences in its features and stuff and made me easier to use HubSpot as one of our CRMs up until now

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot stand to its promise, in fact their workflow is the best and very easy to build, we can also setup automations for email and SMS, at first it can really be tricky but when you get used to it, it is very easy to follow plus they keep improving their software and provide a top-notch customer experience

HubSpot CRM Feature Ratings

8.5
Customer data management / contact management
9
Workflow management
10
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
8
Interaction tracking
7
9.5
Case management
10
Call center management
9
9.5
Lead management
9
Email marketing
10
9.7
Task management
10
Billing and invoicing management
9
Reporting
10
9.0
Pipeline visualization
8
Customizable reports
10
9.3
Custom fields
10
Custom objects
10
API for custom integration
8
10.0
Role-based user permissions
10
Single sign-on capability
10
7.5
Social data
7
Social engagement
8
8.0
Marketing automation
8
10.0
Mobile access
10