Awesome CRM for Sales, Marketing, and Customer Service!
February 05, 2020
Awesome CRM for Sales, Marketing, and Customer Service!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot Sales
HubSpot is being used by my organization in many capacities. We used it to track contact information, we use it for any interactions we have with prospects and/or clients. We use it to track sales pipeline. Leadership uses it to track our pipeline and growth revenue. We use it for reminders and for follow up tasks. We use it to store documents we have sent to the prospect and/or client. It helps streamline the sales process in its entirety.
Pros
- It does a great job tracking email opens and/or clicks.
- It does a great job organizing/filtering all contacts so you can quickly view anyone in a specific area or state or even by a technology.
Cons
- It can improve follow up tasks, like adding an "important" notification to alert you that this task is important and should be followed up with first.
- It could do a better job with layout.
- HubSpot I believe has created an ROI on our company because it allows me to be more efficient.
- It has had a positive impact on customer service.
Salesforce and NetSuite are both great software however I believe HubSpot stacks up against them quite well. HubSpot has all of the same features when it comes to Sales Reporting, Dashboards, Follow up tasks, Note Taking, etc as the others. I would say Salesforce is more integrated, it has a lot of other features that can be used outside of sales. HubSpot can be used outside of sales as well such as marketing and customer service but not like Salesforce. NetSuite is great as well but HubSpot has been easier to navigate, train on, and use.
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