Item: IBM FileNet Content Manager
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

It is being used, primarily, as an electronic file cabinet for legacy documents. It is used in support of administrative departments (HR & procurement) and allows for immediate access to legacy content.

Pros and Cons

Encryption at rest
Taxonomy
Security

Difficult to upgrade
Sometimes hard to get modules to work together
Content Navigator is better than the old Workplace, but it is also looking dated.

Return on Investment

Positive in that we don't need to store the legacy paper
Negative in that it is expensive to maintain
Negative in that IBM has, until recently, lacked a vision for where ECM would continue to fit.

Alternatives Considered

OpenText ECM

FileNet v ApplicationXtender

FileNet - much more robust.

ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.

Other Software Used

Qualtrics, Cvent Event Management, CrowdCompass

Likelihood to Recommend

It is well suited when there is a dedicated set of developers to support it. While configuration can be straightforward, it does require specialized knowledge. Extending the tool absolutely requires developers. Configuring case manager is more complicated than one would expect. Making the user experience smooth & seamless (think SalesForce) is challenging.

Excellent security.

ECM review

Overall Satisfaction with IBM FileNet Content Manager