Item: IBM Robotic Process Automation
Rating: 9
Author: Kaveen Eashwarage

Use Cases and Deployment Scope

The process of automating tasks has been hassle-free and a very smooth, hassle-free operation thanks to the IBM RPA. The simplicity and efficiency are highly contrasted compared to the typical RPA tools on the market. Most people within the organization who does not have complex IT knowledge have been able to use this without a big hassle and a little bit of guidance. We use the IBM RPA mainly to automate up-to-date work processes and, followingly, to deal with the manual processes implemented internally. The massive set of data we collect from the clientele is used via the IBM RPAs' programmed AI bots to perform specified tasks. The programmable AIs and designed tasks applicable to large organizations allow complex tasks to be handled perfectly. We have managed to bring down the margin of human errors that occurred by a significant number. The organization has been able to save up to 60% of the time.

Pros and Cons

Automate complex processes and design bots to perform specific tasks.
Minimize the human error significantly while processing data.
Machine learning capacity on it's own as the users do not have to feed data manually.

Random crashes in web automation process.
The user interface could be retouched as it looks a little outdated.
Cost of the software is significantly higher than other tools available.

Return on Investment

Significant reduction in human error.
Significant time saving resulted in big cost savings and more processings.
Proper segmentation of the clientele led to further growth in business.
Efficiency in the internal processes.

Chatbot Functionality

One of the key areas was the integrations when we evaluated this product. Apart from the default IBM products that were integrated, we have also had a hassle-free integration for one more third-party messaging platform where we conduct a lot of client communication and data collection. The reports generated from this have been very efficient and effective compared to the manual process we carried out earlier.

Amount of Time Saved

As a large organization that deals with massive data sets, we have saved almost 60% of the time consumed once we shifted to IBM RPA. This has led to achieving many business milestones.

Alternatives Considered

UiPath Automation Platform and Automation Anywhere

The ease of integration. We have been using other IBM tools, and the process of integrating them was crucial. IBM RPA stood out in the evaluations mainly due to this factor.

Key Insights

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?

Yes

Other Software Used

Google Workspace, Mailchimp, SENTRY Enterprise 911 from Avaya, AWS Cloud9, IBM Security QRadar

Likelihood to Recommend

Though the cost of the ARP is considerably higher than the other products, it is highly recommended to go for the IBM RPA as the functionality is unmatched. The tools and integrations available are not supported in most of the other similar tools. Users will have a much smoother process once they are equipped with basic training, and the learning curve gets better with the usage since most of the processes and reports are already in place. A large organization that deals with massive data will have the best outcomes and will be able to branch out multiple functions based on the processed data. Human intervention is much limited, and you can depend on accuracy of the output.

Changing the automation at a whole new level!

Overall Satisfaction with IBM Robotic Process Automation