Item: IBM watsonx.data
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Data is very important, especially when a company has thousands and thousands of containers ingesting or outgassing from terminals, yards, warehouses, etc. The information is a lot if we need to have a reliable source that we can trust. IBM Watson Assistant is that trustworthy that we're using. We have implemented new methods to manage the information, especially with its IA, which allows us to move forward with other tasks, making sure and keeping in mind that the tool will help us to complete the jobs easily and even automatically in some cases.

Pros and Cons

A virtual assistant that could provide real-time updates.
Can answer inquiries, and serve as a centralized communication hub.
The virtual assistant was trained to recognize construction terminology, project timelines, and the intricacies of resource allocation.

Offering more industry-specific customization options could improve the relevance and effectiveness of virtual assistants across diverse business sectors.
Even though it interacts excellently with other services, there are some connection failures, but it's something that for sure will improve.
The reasoning part is something that needs to be improved for sure. I mean, it is something that is starting, but it certainly needs to improve to give better results.

Return on Investment

By automating tasks that would otherwise require human intervention, organizations may achieve cost savings in terms of labor, especially for handling large volumes of routine inquiries.
Virtual assistants can handle a large number of simultaneous interactions, making them scalable to accommodate growing customer bases and increasing workloads without a linear increase in staffing.

Alternatives Considered

Google Cloud Dialogflow, Salesforce Einstein Bots and UiPath Automation Platform

I mean, Einstein is fine and is going in the right direction, but it's a bit limited for now. In the future, it will be fine. IBM Watson Assistant is more reliable, more intuitive, more natural, and pretty much has what you need. IBM Watson Assistant is simpler, and the IBM support team is very Professional.

Key Insights

Do you think IBM watsonx.data delivers good value for the price?

Not sure

Are you happy with IBM watsonx.data's feature set?

Yes

Did IBM watsonx.data live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx.data go as expected?

Would you buy IBM watsonx.data again?

Yes

Other Software Used

Atlas, Avaya Enterprise Cloud, Salesforce CMS

Likelihood to Recommend

It integrates great with other tools or services that we use, of course, especially with those that come from IBM that work perfectly fine together. Since it understands all the data we give to it, we can organize the information easily without too much hassle. Something really unique could be the implementation. Especially with people not oriented to IA services, there should be an easier way to implement services like this one with people not used to this type of technology.

Users and Roles

75 - Customer Support Sales IT

Support Headcount Required

10 - Data modelling Software engineering Data engineering Data science

Business Processes Supported

Automate campaigns for users
Use of chatbots on company website
Creation of onboarding workflows for new users

Innovative Uses

Used the chatbot feature to filter leads
Qualifying prospects with scores
Integration with CRM tools

Future Planned Uses

Likelihood to Renew

First and the foremost thing is that it supports multiple languages which is key part of our business since we work overseas that was the first thing I had in my mind which IK started- off with it. Also that it is having advanced features like entity recognition and sentiment analysis to check how the user is prompting and that adds to the customer experience I don 't have to spend much time on it manually to solve FAQ's and queries, the bot is doing much itself. It has reduced the workforce by 1 practically and is saving bucks against the manual queries we were handling before.

Amazing customer service with IBM watsonx.

Overall Satisfaction with IBM watsonx.data