Intercom number 1!
August 21, 2023

Intercom number 1!

Moses Ramos | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom is our daily tool. We use it mostly to connect with our customers, clients, and guests. This is the main tool we use for chatting and sending emails to promote excellent customer service. Normally, Intercom helps in resolving each and every concern our customers have. I find it very easy to navigate and pretty much self explanatory when using this tool. I highly recommend Intercom to be used to interact with our clients as you won't have a hard time figuring this tool out as it is very user-friendly.

Pros

  • Navigation
  • Quality
  • Easy to use

Cons

  • Bug issues
  • N/A
  • N/A
  • N/A
  • N/A
  • N/A
Because Intercom is a recommended tool I would let everyone know about. It brought us comfort knowing that all the chats or emails we handle are being handled with ease. I know that everything Intercom has is all about making our work more efficient and effective. Highly recommended tool to guarantee success.
It really blends well with some of the tools we're using at it is really integrated to the system. Especially when doing tasks, having Intercom is really a time consuming tool that most of us in the office love using. Not only it can help you do work effectively, it is really efficient.
I can say that Intercom is at the top of the "tool chain", if there's one. I can't think of anything that makes me want to regret Intercom. All I can say about this tool is praises and gratitude as it really helped us a lot, more than you can imagine.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

For us, Intercom is very well suited. It really helps us in a lot of ways as we can easily access our customer's profile with just one click. Also, all the information we need from the customer is already there and it will just take familiarity to know where is the certain type of information.

Fin by Intercom Feature Ratings

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