Item: GoTo Connect
Rating: 8
Author: Jaime Kamps-Duac

Use Cases and Deployment Scope

GoToConnect is used only in the Client Relations department for my company. We utilize it for contacting new clients.

Pros and Cons

Call quality is high compared to other options
Price for value of service
Easy to use

Connection when first loading page is slow.
At times, after hanging up a call, GoToConnect will auto-dial the same number.
Would like it to have faster processing when using pages.

Return on Investment

The positive ROI for our company is creating a positive first impression with our clients when having a phone system that doesn't cut out when on the phone.

Usability

Overall, it's very user-friendly, as mentioned in previous reviews. I wish it loaded a bit faster and if I leave it open then it tends to have issues and I need to reopen the page.

Alternatives Considered

I used Google Voice previously. GoToConnect is better quality than Google for phone quality and usability.

Support Rating

I have yet to need their support system but I suppose that's a good thing!

Likelihood to Recommend

It's well suited for calling clients and having a strong connection when on the phone. Is a better quality than Google Voice, which is what we were previously using.

GoToConnect is easy to use!

Overall Satisfaction with GoToConnect (formerly Jive)