We use KnowBe4 to meet our goals and it surpassed our expectations.
Updated March 22, 2022
We use KnowBe4 to meet our goals and it surpassed our expectations.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with KnowBe4 Security Awareness Training
KnowBe4 is used for a primary function to increase Information Security awareness. In addition we use it for compliance with 2 factors, HIPAA compliance having all company staff take HIPAA awareness training and for certification. We also use it for its test phishing abilities, we send periodic phishing drills to our staff.
- HIPAA awareness training - a variety of training options.
- Information security awareness training - a variety of training options.
- Phishing drills - they have a vast amount of updated phishing test for all levels will full customization abilities.
- We can upload any type of LMS content and use it to share company particular training with our staff.
- Branding, since KnowBe4 has a very big selection of training material, that is also its down side, as it's not particularly branded to our company, so we try to overcome by use of colors, notifications and now I hear for some content it can be branded to an extent.
- Feature request: Although features are added on a regular basis, it takes time until they are available.
- Active Directory integration - There is AD integration which works to a certain degree, we had some difficulty with this as we could not bring over the OU, so we are manual until it will be fixed.
- The ROI is with training; before, it was very difficult to train staff across many time zones and areas, now it's very easy.
- COVID-19 episode, no worries, we continued to send training and notifications with the KnowBe4 platform.
We checked their product and decided to go with KnowBe4 due to the abilities and multi-language training.
We do use iSpring for other things but not for awareness training
Do you think KnowBe4 Security Awareness Training delivers good value for the price?
Yes
Are you happy with KnowBe4 Security Awareness Training's feature set?
Yes
Did KnowBe4 Security Awareness Training live up to sales and marketing promises?
Yes
Did implementation of KnowBe4 Security Awareness Training go as expected?
No
Would you buy KnowBe4 Security Awareness Training again?
Yes
KnowBe4 Security Awareness Training Feature Ratings
KnowBe4 Security Awareness Training New Features
Using KnowBe4 Security Awareness Training
- Info Sec awareness training
- phishing drills
- policy awareness
- exam at end
- send to persons use at home
- use at own time on multiple devices
- integrate with AD properly
Evaluating KnowBe4 Security Awareness Training and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
KnowBe4 Security Awareness Training Implementation
- Implemented in-house
Yes -
1) integration
2) Training the Security team on use of the system
3) creating initial campaigns
4) implement campaigns on "test" group
5) rollout to wider audience
6) create phishing campaigns
7) learning and using advanced features like user management, policy, LMS custom content upload etc
Change management was a minor issue with the implementation - We did not have a system before, so this being our first implemented training platform, we had no significant issues with the change management
- Integration with Active Directory - still an issue to this day - the system can not port over OU's
- Special interest group training, like SW development specific training
KnowBe4 Security Awareness Training Training
KnowBe4 Security Awareness Training Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Support understands my problem Support cares about my success Quick Initial Response | None |
Did not have too, it was part of the plan that we bought
Not that I'm aware of, we did use the product for multiple items, but it was not a difficult task.
Using KnowBe4 Security Awareness Training
Pros | Cons |
---|---|
Relatively simple Easy to use Technical support not required Well integrated Consistent Convenient Feel confident using Familiar | None |
- interface is same for all functions
- users are used and groups same as other systems
- Ease of opening multiple windows to view different pages
- not that I'm aware of
Yes, but I don't use it