LogMeIn Essential for Remote Employees
July 13, 2021

LogMeIn Essential for Remote Employees

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

LogMeIn Central has always been an essential tool used by our organization over the last 10+ years mainly to enable remote users to connect to their office computers instead of VPN where the company computer management is much easier and safer to perform. Having remote users utilize their office computers for their daily tasks makes it easier to perform upgrades, updates, and security management on their office machines only.
It also provides a very fast, secure, and easy solution to perform remote support.
In addition, it is also very utilized to provide individual educational training while users can watch at the same time on their screen.
  • Enable users to remote connect to their office computers
  • Provides an fast and easy remote support solution
  • We can provide remote trainings individually
  • Gives control to what each user can access
  • Fast and easy to remote transfer files
  • Full access to remote machine to perform reboot
  • Multi monitor support
  • High security
  • Easy deployment and computers management
  • Remote access to support computers via phone and tablets
  • It would be interesting to have two users to connect at the same machine remotely
  • Speed lags tremendously on MAC computers
  • Provides a fast solution for remote technical support
  • Resources to maintain VPN support eliminated
  • Cost of plan is very high for computers quantity
  • Secure method for remote employees
Extremely useful, LogMeIn was a very important tool when all companies had to work remotely with very little time to set up hundreds of users in March 2020 due to pandemics. I could not stress more how crucial it has been since then as well as their support team, always on top of any possible issue.

LogMeIn Central has top-notch support. It has been available 24/7 over the last decade. The only performance issue we have noticed was in April 2020 when probably hundreds of thousands of users started to use the application at the same time (during a pandemic), however, LogMeIn was on top of it to remediate the situation quickly and in a few days, we had no more issues.

LogMeIn application is always available over the web, LogMeIn client, and over the phone and tabled to instant support for our employees.

We currently use LogMeIn and Zoho Assist for different purposes. LogMeIn provides a much better experience for our employees and faster connection in my opinion. Zoho Assist is used as any additional tool for IT support only where we can remotely connect at the same time a remote user is connected via LogMeIn.

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Zoho Assist, Veeam Backup & Replication
LogMeIn Central is well suited for companies to have remote users to connect to office computers, where employees require a ERP software that is constantly updated and maintenance. It is faster and easier to perform company ERP maintenance on local machines instead of remote computers. As well as to maintain local computers updates instead of remote machines.
We strongly consider this method safer then VPN where we do not always have full control on the remote machines.
LogMeIn Central could be considered less appropriate when remote users are 100% fully out of the office as it does require local maintenance.

Central Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated