Item: LogMeIn Central by GoTo
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

LogMeIn Central has always been an essential tool used by our organization over the last 10+ years mainly to enable remote users to connect to their office computers instead of VPN where the company computer management is much easier and safer to perform. Having remote users utilize their office computers for their daily tasks makes it easier to perform upgrades, updates, and security management on their office machines only.
It also provides a very fast, secure, and easy solution to perform remote support.
In addition, it is also very utilized to provide individual educational training while users can watch at the same time on their screen.

Pros and Cons

Enable users to remote connect to their office computers
Provides an fast and easy remote support solution
We can provide remote trainings individually
Gives control to what each user can access
Fast and easy to remote transfer files
Full access to remote machine to perform reboot
Multi monitor support
High security
Easy deployment and computers management
Remote access to support computers via phone and tablets

It would be interesting to have two users to connect at the same machine remotely
Speed lags tremendously on MAC computers

Return on Investment

Provides a fast solution for remote technical support
Resources to maintain VPN support eliminated
Cost of plan is very high for computers quantity
Secure method for remote employees

Usability

Extremely useful, LogMeIn was a very important tool when all companies had to work remotely with very little time to set up hundreds of users in March 2020 due to pandemics. I could not stress more how crucial it has been since then as well as their support team, always on top of any possible issue.

Reliability and Availability

LogMeIn Central has top-notch support. It has been available 24/7 over the last decade. The only performance issue we have noticed was in April 2020 when probably hundreds of thousands of users started to use the application at the same time (during a pandemic), however, LogMeIn was on top of it to remediate the situation quickly and in a few days, we had no more issues.

LogMeIn application is always available over the web, LogMeIn client, and over the phone and tabled to instant support for our employees.

Alternatives Considered

Zoho Assist

We currently use LogMeIn and Zoho Assist for different purposes. LogMeIn provides a much better experience for our employees and faster connection in my opinion. Zoho Assist is used as any additional tool for IT support only where we can remotely connect at the same time a remote user is connected via LogMeIn.

Key Insights

Do you think LogMeIn Central by GoTo delivers good value for the price?

Yes

Are you happy with LogMeIn Central by GoTo's feature set?

Yes

Did LogMeIn Central by GoTo live up to sales and marketing promises?

Yes

Did implementation of LogMeIn Central by GoTo go as expected?

Yes

Would you buy LogMeIn Central by GoTo again?

Yes

Other Software Used

Zoho Assist, Veeam Backup & Replication

Likelihood to Recommend

LogMeIn Central is well suited for companies to have remote users to connect to office computers, where employees require a ERP software that is constantly updated and maintenance. It is faster and easier to perform company ERP maintenance on local machines instead of remote computers. As well as to maintain local computers updates instead of remote machines.
We strongly consider this method safer then VPN where we do not always have full control on the remote machines.
LogMeIn Central could be considered less appropriate when remote users are 100% fully out of the office as it does require local maintenance.

LogMeIn Essential for Remote Employees

Overall Satisfaction with LogMeIn Central