Item: Microsoft Teams
Rating: 9
Author: Dean Nuttall

Use Cases and Deployment Scope

We use Microsoft Teams for day to day video calling and sharing of meetings. We use this as a quick chat for any important information between the factory and the office. [A]lso importan information is shared via the teams chat, and weekly meetings are also now held on teams.

Pros and Cons

Great video chat
Smooth chat service
ability to link with Microsoft Apps

Linking calendars
Use of non Microsoft Apps with it
Video call quality needs to improve

Most Important Features

Vidoe calling
Chat
Sharing of screens

Return on Investment

Workload has reduced
People have been able to provide information quicker to the peers
Remote working has helped.

Alternatives Considered

Zoom and Lifesize Video Conferencing

[I believe] Microsoft [T]eams is better than both of these apps for a business like ours. [I]ts quick chat and perfect notification system helps us to chat fluid without any problems. It performs better than the chat systems on Zoom, and therefore this is the reason we stayed with Microsoft Teams.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Skype for Business (formerly Lync), now part of Microsoft Teams, Adobe Acrobat Reader DC

Likelihood to Recommend

[Microsoft Teams] is a great way to communicate with your team, and also the wider team within the factory. [I]t has helped us to identify the root cause of issues, and also for praise of individuals within our business. [The] sharing of images on the chat service is also great and it suits out business model perfectly.

[Microsoft Teams has] a great chat [feature] and amazing video conferencing

Overall Satisfaction with Microsoft Teams