Item: Miro
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use it for project management, brainstorming, process flow, agile prep, planning, and a tool in meetings to make them more collaborative.

Pros and Cons

Collaboration - voting, brainstorming, idea generation
Ease of Use for Workflows - easier than Visio for example to diagram process'
Training and sense of community - I am attending at least weekly a Miro presentation, training class, or webinar to help me learn about the tool and figure out new and innovative ways of using the tool.

Navigating to the Company section and applying security or updating preferences is hidden and requires several clicks.
New User guidance from within the tool. Like providing best practices for sharing a board, organizing boards, and calling out the most popular features. The tool can be very overwhelming to start with.
Navigating the board takes time to become accustomed to. I find myself still struggling with the difference between zooming in vs trying to move around the board.

Return on Investment

Miro is an expensive tool, especially if users only use it occasionally.
Users are very happy with the tool but many don't use it every day.

The team is very helpful and will meet with you often to make sure you are comfortable with the tool. They did an awesome training for our department that was a huge hit and really sold the tool to the team.

Ease of Integration

Very easy to integrate with applications. Your IT department may make it more difficult with their security policies, but Miro itself is great.

Collaboration

We have used it for our teams located across the country.

Key Insights

Do you think Miro delivers good value for the price?

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Alternatives Considered

Miro has more features than Microsoft Whiteboard and allows for more user customization.

Other Software Used

ServiceNow IT Business Management, ServiceNow IT Service Management, Microsoft Visio

Likelihood to Recommend

If you need a simple whiteboard tool and have Microsoft Teams I would recommend using that tool instead of Miro because there is less learning curve. Miro can do a lot and can be overwhelming to start out with. When you see the true power of Miro you are blown away by its capabilities. It isn't a tool you can just pick up, you must take the time to learn it and see other people's examples to get your mind flowing with ideas. There is an amazing community of templates though that are out there to help you get those ideas flowing.

Business Processes Supported

collaboration
task tracking
process documentation
research
presentation of large amounts of information

Innovative Uses

process tracking

Future Planned Uses

use more for product design
us more for project management

Likelihood to Renew

It is a good tool. The business users love it and want to use it. It is low effort to manage.

Products Replaced

Yes - has replaced some users use of Microsoft Visio

Key Differentiators

Cloud Solutions
Ease of Use

We didn't want overhead on IT to implement a tool the business really wanted installed fast.

Evaluation Lessons Learned

The business users had already started using the free version of Miro, which isn't ideal, we would have preferred to have a selection process and understood requirements before them self picking a tool.