Great tool for remote collaboration
Updated January 12, 2024

Great tool for remote collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro helps our organizations to address various business problems, such as facilitating, remote collaboration, visualizing and organizing ideas and workflows, managing projects, conducting virtual workshops and brainstorming sessions, and creating presentations. The scope of use cases for within our organization is quite broad and varies depending on our needs
  • facilitating remote collaboration
  • visualizing and organizing ideas
  • creating presentations
  • a way to communicate with each other or connect it to teams
Miro's online whiteboard has significantly improved our organization's collaboration on new projects, especially with remote workers and multiple locations. The platform facilitates seamless teamwork, enabling us to brainstorm ideas, plan projects, and share visual concepts in real-time. The accessibility of Miro has bridged geographical gaps, allowing remote team members to actively contribute and engage in the creative process. The intuitive features make it easy to capture and organize thoughts collaboratively. However, while Miro enhances collaboration, it's crucial to ensure that all team members are familiar with its functionalities for optimal utilization. Overall, Miro has positively impacted our organization by fostering efficient and inclusive collaboration on various projects.
Having used Microsoft Teams' whiteboard function and Figma Jam, I find Miro to be a standout choice for collaborative projects. Miro excels in providing an extensive set of features for real-time visual collaboration, making it more versatile than Microsoft Teams' whiteboard. While Teams is integrated into our communication platform, Miro offers a broader range of creative tools and templates, fostering a more dynamic collaboration environment.Comparing with Figma Jam, Miro is more dedicated to general visual collaboration, offering a user-friendly interface and an array of integrations. Figma Jam is powerful for design-specific tasks, but Miro's versatility across various project types makes it my preferred choice. Miro's flexibility, extensive toolset, and user-friendly interface make it the optimal platform for our diverse collaboration needs.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

I find Miro incredibly valuable for collaborative brainstorming and project planning. It's perfect for virtual workshops, allowing me to visualize ideas, create mind maps, and collaborate seamlessly in real-time. The platform enhances creativity and captures diverse inputs effectively. Miro is my go-to for agile methodologies, providing an intuitive way to manage tasks visually. However, for tasks requiring highly specialized tools or advanced project management features, Miro might not be the most suitable. Its strength lies in visual collaboration, making it less ideal for certain niche tasks where deeper functionalities are needed. Overall, Miro greatly enhances my team's collaborative efforts.

Using Miro

  • Collaborative Brainstorming and Ideation
  • Project Planning and Workshops
  • Remote Team Collaboration
  • Dynamic Stakeholder Engagemen
  • Leveraging Miro for Virtual Team Building
  • Training and Onboarding
  • Customer Journey Mapping
im not the one that takes the final decision in this question

Evaluating Miro and Competitors

  • Ease of Use
The most crucial factor in our decision to purchase Miro was its unparalleled versatility and robust set of features for visual collaboration. Miro's ability to seamlessly facilitate collaborative brainstorming, project planning, and agile methodologies in one platform set it apart. The interactive whiteboard, extensive template library, and integrations provided a comprehensive solution for diverse team needs. The platform's user-friendly interface was an additional advantage, ensuring easy adoption across teams. Ultimately, Miro's versatility made it the single most compelling choice, aligning perfectly with our organization's multifaceted collaboration requirements.
In hindsight, I would enhance the evaluation process by conducting more extensive user trials and seeking direct feedback from various teams within the organization. Additionally, a thorough assessment of specific integration capabilities with existing tools would have been beneficial. Understanding the scalability and long-term support of the platform would also be a critical aspect to consider. Furthermore, involving end-users early in the decision-making process to gauge their specific needs and preferences would provide a more holistic perspective. Continuous communication with Miro's support and development teams for insight into upcoming features and improvements could further inform the decision-making process. Overall, a more collaborative and iterative evaluation approach would ensure a better alignment of the chosen platform with the diverse needs of our organization.

Miro Support

I would rate Miro's support a solid 7. The assistance provided is consistently prompt and effective. Their support team demonstrates excellent responsiveness and competence, ensuring swift resolution of any issues encountered. Overall, Miro's customer support significantly contributes to a positive user experience, earning a high rating on the satisfaction scale.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No, and I don't believe it's necessary. The standard support provided meets my requirements, and I haven't encountered issues that necessitate premium support.
Absolutely! Once, I faced a challenging situation while working on a crucial project in Miro. I reached out to their support team for guidance. The representative not only promptly addressed my concerns but went above and beyond by providing a personalized tutorial, sharing advanced features tailored to my project needs.

Using Miro

I'd rate Miro's overall usability at a stellar 8. The platform's intuitive design facilitates seamless collaboration and creative workflows. The user-friendly interface and versatile tools enhance productivity. However, there's always room for improvement, and an 8 reflects a positive experience with a slight potential for further optimization.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Miro makes brainstorming visually stunning and collaborative
  • Effortlessly plan projects with Miro's intuitive interface
  • Create intricate mind maps on Miro with ease for enhanced creativity and clarity
  • Miro can struggle with large-scale data integration, impacting collaboration on extensive projects