Outreach does it all!
September 20, 2017
Outreach does it all!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Outreach
Outreach is being used by our sales development teams across the globe. A few account executives have opted to use Outreach as well, instead of Yesware.
Outreach enables our sales development team to create tailored contact strategies to follow-up with outbound or inbound leads. The level of control and granularity in the options allows for a great way of configuring the solution. However, the many options can also hamper people that are just starting in the role or overwhelm people who are not that tech-savvy.
Outreach enables our sales development team to create tailored contact strategies to follow-up with outbound or inbound leads. The level of control and granularity in the options allows for a great way of configuring the solution. However, the many options can also hamper people that are just starting in the role or overwhelm people who are not that tech-savvy.
Pros
- Great level of control to create your perfect touch campaign
- Bi-directional sync with Salesforce.com to sync accounts/contacts/leads => saves SDRs a TON of time!
- Very responsive support team
Cons
- Too many options/menus/settings can confuse less experienced users.
- Lots of issues if not set up properly.
- Needs some setup time to get the sync with Salesforce.com off the ground.
- Great way to set up our new hires with pre-made campaigns and reduce onboarding time
- Identifying and exchanging messaging that works is very simple
We selected Outreach after using ToutApp, then switching to SalesLoft.
The one thing we really liked was the bi-directional sync with Salesforce.com which saves our teams a lot of time (no more manual updates of lead/contact stages, etc.).
The one thing we really liked was the bi-directional sync with Salesforce.com which saves our teams a lot of time (no more manual updates of lead/contact stages, etc.).
Detailed reports about user performance - we can easily drill down and see the activity level, quality of messaging used, response rates, etc., when we combine this with the results it can help us explain why a person is doing well or where we have to do additional coaching with the SDR in question.
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