PagerDuty helps our on-call route
May 09, 2018
PagerDuty helps our on-call route
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We have used PagerDuty for a while to schedule and help us with an on-call route. We have several products that need 24/7 support if something happens. For instance, we have five people that support a product, and PagerDuty has the ability to coordinate this route each week, one person at a time. When we have an incident in one of our products, PagerDuty sends the incident to the person on-call for that area.
- Easy to override a schedule
- Integration with Slack is very good
- Automate incident response
- More info on the mobile (iOS) app, like see the entire schedule
- Option to view my past incidents
- Should be easier to search for people on-call
- Quicker answer to incidents that can be a problem to our business
- Management of the schedule is fair
- Visibility of all incidents is good, even if you are not on-call