PagerDuty helps our on-call route
May 09, 2018

PagerDuty helps our on-call route

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We have used PagerDuty for a while to schedule and help us with an on-call route. We have several products that need 24/7 support if something happens. For instance, we have five people that support a product, and PagerDuty has the ability to coordinate this route each week, one person at a time. When we have an incident in one of our products, PagerDuty sends the incident to the person on-call for that area.

Pros

  • Easy to override a schedule
  • Integration with Slack is very good
  • Automate incident response

Cons

  • More info on the mobile (iOS) app, like see the entire schedule
  • Option to view my past incidents
  • Should be easier to search for people on-call
  • Quicker answer to incidents that can be a problem to our business
  • Management of the schedule is fair
  • Visibility of all incidents is good, even if you are not on-call
PagerDuty is a powerful tool to help my company maintain a healthy on-call route because we have a lot of products and a lot of people (more than 300) and without that, in my opinion, it would be chaos. The escalation method is also a powerful option if one person could not answer in time. Everything can be improved, and in my opinion, the priority should be the mobile App (for iOS)

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