The modern Pager
November 30, 2022
The modern Pager
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
PagerDuty is used as an event management platform. All monitoring tools used are supposed to feed into PD and the logic of whether the alerts are high / low etc are performed in PagerDuty . This makes it easier to manage and each team works in a similar way.
- Support rotas
- Linking services
- Integrations with third party platforms
- n.a
- Much easier to manage and review one platform
- Easier for team members to move around and still understand processes
We have not had a serious downtime issue as far as I can recall.
This is one of the key benefits of the tool - its ability to integrate with so many third party applciations.
Some services are not business critical and therefore, the alerts can be configured to only send notifications during working hours. Whereas other services need to be reviewed immediately in the event of downtime and can be configured to send a notification and then escalations if no acknowledgement is given.
Analytics can help you identify trends in types or frequency of incidents across different services to offer opportunities for improvement in the long run.
Do you think PagerDuty delivers good value for the price?
Not sure
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes