Item: Paycom
Rating: 9
Author: Kim Wood

Use Cases and Deployment Scope

Paycom helps us with everything from onboarding new employees, managing benefits, staying compliant, and keeping accurate reports.

Pros and Cons

Reporting
Compliance
Employee management

Inconsistent support
Document management and checklists
Time off reporting needs improvement

While I wasn't involved in the selection process when it came to my current company, I have worked with other payroll providers in the past, and can honestly say that you get what you pay for. When the company is willing to invest in a quality HRIS product such as Paycom, they will be satisfied with the end results.

Support Rating

Support is okay, but I’m constantly getting different answers from different people. When I'm able to reach my dedicated specialist, I'm usually happy with the results, but I rarely get to talk with one specific person. I'm always being transferred to other team members.

Usability

Paycom is very user friendly. Each product they offer is broken down into easy to guide steps when it comes to setup. Both for administrator users and for employees.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

Likelihood to Recommend

Paycom is constantly developing and improving in all areas, so if there is something they can’t do right away, they will make sure you get what you need in one way or another

User friendly and always improving!

Overall Satisfaction with Paycom