Thrilled with Paycom
December 23, 2021

Thrilled with Paycom

Michelle Armour | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Paycom

My organization has implemented Paycom over the last several months to move away from another HRIS provider. Paycom has surpassed our high expectations for quality customer service. We have had a phenomenal implementation specialist who has been extremely thorough in fully understanding our organization's policies and needs to ensure we're getting the right solutions. The biggest solution has been responsive and knowledgeable service - we previously only had the option to submit requests for help via email and had to wait, sometimes weeks or months, for a reply. Our agency has a very complicated time and attendance setup (various shift differentials, language differentials, location differentials, and staff working in multiple labor allocations areas) and this has been built out in the system thoroughly and correctly. We have also made a huge shift in the compliance area and been able to make and hold our employees much more accountable for their own timesheets, as well as removing manager responsibility/access to make changes to timesheets for employees. Paycom has been a wonderful change for our organization and staff have been embracing it as well.
  • Extremely knowledgeable and prompt customer service.
  • Great time and attendance solutions for complicated policies.
  • Intuitive and easy-to-use system for both employees and supervisors.
  • PTO cannot auto-reduce for hourly staff if it makes them exceed 40 hours per week.
  • Carrier feeds not complete by go-live date (mostly in part due to unresponsive carriers).
  • Saving time for HR and Payroll administrators.
  • Saving time for managers by having employees submit their own timesheet changes for approval.
  • Easy for staff to use.
  • Easy to understand/interpret pay stubs.
  • DATIS and Part of the ContinuumCloud
Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Paycom is very well suited for a thorough and easy implementation, as well as creating custom training videos based on employee needs.

Paycom Feature Ratings

Employee demographic data
9
Employment history
8
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
9
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
Not Rated
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
Not Rated
View and generate pay and benefit information
10
Update personal information
10
View job history
7
View company policy documentation
Not Rated
Employee recognition
Not Rated
Report builder
10
Pre-built reports
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
New hire portal
9
Manager tracking tools
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Evaluating Paycom and Competitors

Yes - DATIS e3 - poor customer service, little to no solutions to common business/Time and Attendance/HR/ATS issues.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Overall presentation of package and customer service promise.
Potentially review more than 2 options to replace, but likely still would have chosen Paycom.